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28 | Troubleshooting guide
Compatible Chargers
Symptom
*Premium chargers include an
on-board lithium-ion battery
Hearing Aids
Whistle in
Charger
No LED indicator
when hearing
aids are charging
or just inserted
Custom Charger
into the charging
HINT: This custom
contact.
charger does not have
LED indicators on
backside of charger.
Red blinking LED
next to charging
post.
Solutions
1. Remove your hearing aids
from the charging contacts
2. Confirm your charger is
plugged into a working
external power source (i.e.
wall outlet). The hearing aid
charging LEDs on the front
of the charger will turn on
for a few seconds to indicate
the connection to the power
source.
3. Clean debris from Charger
and Hearing Aid charging
contacts using the provided
cleaning tool. Do not use
water, cleaning fluids or
solvents to clean the charging
contacts. These can damage
your devices.
4. Place your hearing aids back
into the charging contacts.
Remove your hearing aids from
the charging contacts and place
your hearing aids back into the
charging contacts.
Compatible Chargers
Symptom
*Premium chargers include an
on-board lithium-ion battery
Hearing Aids
Whistle in
Charger
No LED indicator
when hearing
aids are charging
or just inserted
into the charging
contact.
Premium* Standard
Charger
Red blinking LED
next to charging
port.
Troubleshooting guide | 29
Solutions
1. Remove your hearing aids
from the charging contacts
2. The charger's on-board
battery may be depleted,
plug your charger into a
working external power
source (i.e. wall outlet).
The 4 LEDs on the back of
the charger will be glowing
while charging and solid
when fully charged.
3. Clean debris from Charger
and Hearing Aid charging
contacts using the provided
cleaning tool. Do not use
water, cleaning fluids or
solvents to clean the charging
contacts. These can damage
your devices.
4. Place your hearing aids back
into the charging contacts.
Remove your hearing aids from
the charging contacts and place
your hearing aids back into the
charging contacts.
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