Publicité
24 | Troubleshooting guide
Symptom
Rechargable
Hearing Aids
1. Clean your hearing aids
(microphone, receiver,
sound outlet) with your
cleaning tool brush.
2. Replace the wax
Hearing aid won't
guards as needed.
turn on/no sound.
3. Disconnect and
reconnect receiver
cable to your
hearing aid
(RIC and mRIC Styles)
4. Charge Hearing Aids
1. Clean your hearing aids
(microphone, receiver,
sound outlet) with your
cleaning tool brush.
2. Clean the vent
(Custom Hearing Aids
or Custom Molds)
2. Replace the wax
Undesirable Hearing
guards as needed.
Aid Sound Quality
3. Place hearing aids in the
charger until charging
begins then remove
when charging begins.
This "power cycles"
your hearing aids.
4. Fully charge
hearing aids.
Solutions
Replacable Battery
Hearing Aids (Zinc Air)
1. Clean your hearing aids
(microphone, receiver,
sound outlet) with your
cleaning tool brush.
2. Replace the wax
guards as needed.
3. Disconnect and
reconnect receiver
cable to your hearig aid.
(RIC or mRIC)
4. Replace battery
following instructions
for battery activation.
1. Clean your hearing aids
(microphone, receiver,
sound outlet) with your
cleaning tool brush.
2. Replace the wax
guards as needed.
3. Open the batterry door
until the battery is no
longer touching the
battery contacts then
reclose the battery
door securley.
4. Replace battery
Symptom
Rechargable
Hearing Aids
1. Remove your hearing
aids from the charging
contacts (min 3 seconds).
2. Confirm Charger has
external power source or
charged onboard battery
(premium charger only).
If applicable, connect the
power supply cord to your
charger and plug into an
external power source (i.e.
wall outlet). The hearing
aid charging LEDs will turn
Hearing Aids will
on for a few seconds to
not charge
indicate connection to the
power source.
1. Hearing aids
3. Clean debris from Charger
whistle
and Hearing Aid charging
contacts using the
2. NO LED Indicator
provided cleaning tool.
4. Reinsert your hearing aids
back into the charging
contacts.
5. Ensure correct charging
orientation (NOTE: For
Custom hearing aids,
ensure faceplate facing
down on charging
contacts).
6. Confirm that your
charging LED begins
to glow.
Troubleshooting guide | 25
Solutions
Replacable Battery
Hearing Aids (Zinc Air)
Not Applicable
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