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26 | Troubleshooting guide
Symptom
Rechargable
Hearing Aids
1. Remove the hearing
aids from the charging
Red blinking LED
contacts, wait until the
LED turns off, reinsert.
* If symptom continues post troubleshooting steps, contact your hearing care
professional for further review.
Solutions
Replacable Battery
Hearing Aids (Zinc Air)
Not Applicable
Compatible Chargers
Symptom
*Premium chargers include an
on-board lithium-ion battery
Hearing Aids
Whistle in
Charger or No
LED indicator
when hearing
aids are charging
or just inserted
into the charging
contact.
Premium* Custom
Charger
Red blinking LED
next to charging
post.
Troubleshooting guide | 27
Solutions
1. Remove your hearing aids
from the charging contacts
2. The charger's on-board
battery may be depleted,
plug your charger into a
working external power
source (i.e. wall outlet). The
4 LEDs on the back of the
charger will be glowing while
charging and solid when fully
charged.
3. Clean debris from Charger
and Hearing Aid charging
contacts using the provided
cleaning tool. Do not use
water, cleaning fluids or
solvents to clean the charging
contacts. These can damage
your devices.
4. Place your hearing aids back
into the charging contacts.
Remove your hearing aids from
the charging contacts and place
your hearing aids back into the
charging contacts.
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