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• Force restart
If your device crashes and stops responding, hold down the "On/Off" button for at least 15
seconds in order to switch off your phone. Wait for a few seconds before restarting your device.
• Restart the device
If you can't resolve the issue, reset your device to default settings.
Before restoring your phone to default settings, don't forget to make back-up copies of
any important data stored on it.
Calls
Impossible to make calls
• Make sure that you're connected to the right cellular network.
• Check that the SIM card hasn't been disabled. To do this, go into Settings
Internet
> Mobile network, and check that the "Use the SIM card" cursor is activated.
• Check that you haven't activated the call restriction function for the number that you're
dialling or for the incoming call number. To do this, go into Phone
the upper-right of the interface > Settings > Blocked numbers.
The person you're talking to can't hear you
• Check that your device's microphone hasn't been covered.
• Check that the microphone is positioned close enough to your mouth.
• If you use the hands-free kit supplied with your device, check that the headphones are
connected properly and that the microphone is positioned close enough to your mouth.
You hear echoes during calls
Adjust the volume by pressing the +/- volume adjustment button or move somewhere else.
Frequent disconnection from the cellular or internet network, or poor audio quality
• Make sure that nothing is obstructing the device's integrated antenna.
• When you find yourself in an area with poor signal, you risk losing your network connection.
• Plus, your connectivity issues may be due to an issue with your operator. Move somewhere
else and try again.
Battery
The battery isn't charging properly (for CROSSCALL-approved chargers)
• Make sure that the charger is properly plugged in, or that the terminal is correctly positioned
over the X-LINK™ accessory for charging your device (X-CABLE, X-DOCK, etc.).
• Contact the CROSSCALL Product Support service and ask for a replacement battery.
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