TROUBLESHOOTING
Before contacting our Product Support service, you'll find below some simple solutions to try
and resolve simple issues that you may encounter.
You can also sign into the CROSSCALL X-CAMP app to chat with other CROSSCALL users and
experts who may be able to help you in the event of any issues or difficulties when using your
device.
Device
A message appears when you switch on or use your device. You'll be asked to do the
following actions:
• Access code: when your device is locked, you'll need to enter the access code defined during
device set-up.
• PIN codes for card 1/card 2: when the SIM card(s) from your operator have been inserted into
the device, you'll need to enter the PIN code(s) associated with the card(s) each time you switch
on/restart the device.
• PUK code: if you enter an incorrect PIN code several times, the SIM card will be blocked. You
then need to enter the PUK code provided by your operator to unblock the card.
Your device displays network and service error messages
When you find yourself in an area with poor signal, you risk losing your network connection.
Move somewhere else and try again. When you're on the move, several error messages may
appear.
Your device doesn't switch on
You cannot turn your device on when the battery is completely out of charge. Fully charge the
battery before switching on the device.
Poor reaction or slowed-down touch screen
• The screen's touch-sensitive functions can't work properly if you've added a screen protector
other than the X-GLASS, which is sold by CROSSCALL.
• For optimal use of the touch screen when wearing gloves, or if you have dirty hands, you can
enable "Glove Mode", which will increase the screen's sensitivity.
• Check that you have the latest version of the software available for your device. When your
device offers you an update, do it as soon as possible.
• If the touch screen is damaged or scratched, contact the CROSSCALL Product Support
service.
Your device has crashed or a fatal error has occurred
Firstly, please try the solutions suggested below. If the issue continues, please contact the
CROSSCALL Product Support service.
• Restart the device
If your device stops responding or crashes, first try closing all open apps by clicking on the
square in the lower-right of your system navigation bar, then click on REMOVE ALL. Secondly,,
try to switch off or restart your device like you usually do.
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