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1.3
Repairs/returns to Ecolab Engineering GmbH
DANGER!
Conditions for returns
Before being returned, all parts must be completely free of all chemicals!
We would point out that only clean, rinsed parts that are free of all
chemicals can be accepted by our service!
This is the only way of excluding the possibility of the risk of injury to our staff
due to residues of chemical products. The goods sent in must, where possible,
also be packed in a suitable bag preventing any leakage of liquid residues into
the surrounding packaging. Enclose a copy of the product data sheet for the
chemical used so that our Service staff can be prepared to use the necessary
personal protective equipment (PPE).
The return must be requested online
https://www.ecolab-engineering.de/de/kontakt/ruecksendungen/
Fill in all details and follow the further navigation.
You will receive the completed return form by email.
Packaging and shipping
If possible, use the original box to return the device.
Ecolab assumes no liability for transport damage.
1.
Print and sign the return form.
2.
Pack the product to be returned without any accessories, unless they may be related
to the error.
3.
Enclose the following documents with the consignment:
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Signed return form
Copy of the order confirmation or delivery note
n
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In the case of a warranty claim: Invoice copy with date of purchase
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Safety data sheet for hazardous chemicals
4.
Copy the return address with return number to the shipping label.
Make sure that the original serial number label is present on all products
that are returned.
The return form must be affixed in a clearly visible position on the
outside of the package using a delivery note bag.
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General
MAN049432 Rev. 03-03.2024
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