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12.4
Shipping to an Authorised Mectron Service Centre
If technical assistance is required on the
machine, contact an Authorised Mectron
Service Centre or your Dealer. Do not try
to repair or modify the appliance and its
accessories.
Clean and sterilise all parts that need to be
sent to an Authorised Mectron Service Centre,
following the instructions in
page 29
.
Leave the sterilised parts in the bag which
certifies the sterilisation process.
The cleaning and sterilisation demands
comply with the mandatory requirements
for workplace health and safety protection
pursuant to Legislative Decree 81/08 and
Italian laws.
If the client fails to comply with the
requirements, Mectron reserves the right
to charge them the cost of cleaning and
sterilisation or to refuse goods that arrive in
unsuitable conditions, returning them at the
client's own expense for proper cleaning and
sterilisation.
70
The appliance must be returned suitably
packaged and accompanied by all the
accessories and a form including:
• Details of owner and contact number;
• Product name;
• Serial number and/or batch number;
Chapter 8 on
• Reason for return / description of failure;
• Photocopy of the receipt or invoice for
CAUTION: Packaging
Pack the appliance in its original packaging to
prevent damage during transport.
Once the material is received at the Authorised
Mectron Service Centre, the qualified technical
personnel will evaluate the problem. The
repair will be made only upon acceptance by
the end client. For further details contact your
nearest Authorised Mectron Service Centre or
your dealer.
Unauthorised repairs can damage the system
and void the guarantee and furthermore will
disclaim Mectron from any liability for direct
or indirect damage to persons or property.
the purchase of the appliance.