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Warranty
The warranty period is subject to the terms in the sales contract.
The warranty covers all device failures caused by material, firmware or
production process. Any faulty parts can be repaired and replaced free of
charge during the warranty period.
Manufacturing Process and Raw Materials
Carewell warrants that there is no defect in raw material and
manufacturing process. During warranty period, Carewell will repair or
replace the defective part(s) free of charge if the defect has been
confirmed as raw material or manufacturing process defect under normal
operation and maintenance conditions.
Software or Firmware
Software or firmware installed in the products of Carewell will be repaired
by replacing the software or devices upon receipt of reports proving that
the software or firmware are defective, but Carewell cannot guarantee
that the use of the software or devices will not be interrupted or error
free.
Circuit Diagram
Upon request, Carewell may provide necessary circuit diagrams,
component part lists, and other technical information to assist qualified
service personnel in parts repair.
Note: Freight and other charges are excluded in the above warranty.
This device contains no user serviceable parts. All repairs should be
carried out by Carewell service personnel or its authorized distributors.
Otherwise, Carewell will not be responsible for the safety, reliability and
performance of the device.
Date of Manufacture and Service Life
The service life of the device is 10 years. Please refer to the label on the
back of the main unit for the date of manufacture.
Service Contact
Shenzhen Carewell Electronics Co., Ltd. Customer Service Center
Tel: +86-755-86170389
Fax: +86-755-86170478
Email: service-intl@carewell.com.cn
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