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TRY THESE SOLUTIONS FIRST
If you experience problems with the earbuds, try these solutions first:
• Charge the earbuds and the charging case (see page 32).
• Power on the earbuds (see page 23).
• Check the earbuds status light (see page 36) and charging case status light
(see page 37).
• Make sure your mobile device supports Bluetooth connections (see page 38).
• Download the Bose Music app and run available software updates (see page 14).
• Move your mobile device closer to the earbuds (30 ft or 9 m) and away from any
interference or obstructions.
• Increase the volume on the earbuds, your mobile device, and the music app.
• Connect another mobile device (see page 14).
OTHER SOLUTIONS
If you could not resolve your issue, see the table below to identify symptoms and
solutions to common problems. If you're unable to resolve your issue, contact
Bose customer service.
Visit: worldwide.Bose.com/contact
worldwide.Bose.com/contact
SYMPTOM
Earbuds don't power on
TR OUBL ES H O OTI N G
SOLUTION
Make sure the earbuds aren't in Standby mode. To wake the
earbuds, insert the earbuds in your ears.
Place both earbuds in the charging case until they
magnetically snap into place. Close and re-open the case.
The earbuds status light blinks white and then displays
charging status (see page 36).
If the earbuds have been exposed to high or low
temperatures, let the earbuds return to room temperature.
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