Publicité
SYMPTOM
No sound
No sound from one
earbud
Audio and video are
out of sync
TROU B LE S HO OT ING
SOLUTION
Make sure you're wearing the correct earbud on the correct ear.
Look for the L (left) and R (right) markings on the barrel of
each earbud.
Check the earbud fit using a mirror (see page 14).
Visit: support.Bose.com/UOE
support.Bose.com/UOE to see how-to videos.
Make sure the volume is turned up (see page 17).
Press play on your device to make sure audio is playing.
Play audio from a different application or music service.
Play audio from content stored directly on your device.
If two devices are connected, pause your other device first.
Clear any debris or wax buildup from the speaker ports.
Restart your device.
Check the earbud fit using a mirror (see page 14).
Visit: support.Bose.com/UOE
support.Bose.com/UOE to see how-to videos.
Make sure the software in the Bose app is up to date
(see page 44).
Clear any debris or wax buildup from the speaker ports.
Place both earbuds in the charging case until they magnetically
snap into place. Close and re-open the case. The earbud status
lights display charging status (see page 30). Remove
the earbuds.
Close and re-open the application or music service.
Play audio from a different application or music service.
Place both earbuds in the charging case until they magnetically
snap into place. Close and re-open the case. The earbud status
lights display charging status (see page 30). Remove
the earbuds.
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