Publicité
SYMPTOM
Earbuds don't connect
with device
Earbuds don't respond
during app setup
Bose app can't
find earbuds
TROU B LE S HO OT ING
SOLUTION
Connect using the Bluetooth menu on your device
(see page 33).
Disable the Bluetooth feature on your device and then re-enable.
Clear the earbud device list (see page 36). Delete the earbuds
from the Bluetooth list on your device, including any duplicate
listings labeled LE (Low Energy). Connect again (see page 12).
Place both earbuds in the charging case until they magnetically
snap into place. Close and re-open the case. The earbud status
lights display charging status (see page 30). Connect again
(see page 12).
Make sure both earbuds are in the charging case securely
(see page 25).
Visit: support.Bose.com/UOE
support.Bose.com/UOE to see how-to videos.
Reboot the earbuds and charging case (see page 55).
Uninstall the Bose app on your device. Reinstall the app
(see page 12).
Make sure you're using the Bose app for setup
(see page 12).
Make sure you have given the Bose app access to Bluetooth
connections in your device Settings menu.
Make sure the Bluetooth feature is on in your device
Settings menu.
Place both earbuds in the charging case until they magnetically
snap into place. Close and re-open the case. The earbud status
lights display charging status (see page 30). Remove
the earbuds.
Uninstall the Bose app on your device. Reinstall the app
(see page 12).
Make sure you have given the Bose app access to Bluetooth
connections in your device Settings menu.
Place both earbuds in the charging case until they magnetically
snap into place. Close and re-open the case. The earbud status
lights display charging status (see page 30). Remove
the earbuds.
With the earbuds in the charging case and the case open, press
and hold the button on the back of the case until the earbud
status lights slowly pulse blue.
See "Earbuds don't connect with device."
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