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Defect
Cause
→ The appliance was opened too
many times or for too long.
→ The temperature is set incorrectly.
→ The appliance is too close to a heat
source (oven, radiator, etc).
→ The appliance was not correctly
installed in the recess.
→ The door seal can be replaced. It
The door seal is
can be replaced without the need
defective or needs
for special tools.
to be replaced for
another reason.
→ The door seal may have slipped out
The appliance
of its groove.
builds up too much
ice or condensa‐
tion.
10.3.2 Features
Defect
Cause
→ The appliance is not switched on.
The internal light
does not come on.
→ The door was open for longer than
15 minutes.
→ The LED interior light is faulty or
the lid is damaged.
→ The lock is on when the door is
The freezer
open.
compartment
cannot be closed.*
10.4 Customer Service
First check whether you can rectify the fault yourself
(see 10 Customer help) . If you cannot rectify the problem,
contact Customer Service.
WARNING
Unprofessional repair!
Injuries.
u Have any repairs and action - not expressly specified -
on the appliance and mains cable carried out by service
personnel only. (see 9 Maintenance)
u A damaged mains cable may only be replaced by the
manufacturer, the manufacturer's Customer Service or a
similarly qualified person.
u In the case of appliances with an IEC connector, the
change may be made by the customer.
10.4.1 Contacting Customer Service
Make sure that the following appliance information is avail‐
able:
Appliance name (model and index)
q
Service no. (Service)
q
SN
q
u Call up the appliance information via the display.
(see Device information)
* Depending on model and options
Remedy
u Wait to see if the required temperature corrects itself.
If not, contact Customer Service. (see 10.4 Customer
Service)
u Turn down the temperature and check after 24 hours.
u Move the appliance or the heat source.
u Check if the appliance was installed correctly and that
the door closes properly.
u Contact Customer Service. (see 10.4 Customer Service)
u Check that the door seal is well fitted in the groove.
Remedy
u Switch the appliance on.
u Interior lighting turns off automatically after approx. 15
min. with the door open.
u Contact Customer Service. (see 10.4 Customer Service)
u Use the handle again.
-or-
u Refer to the type plate for appliance information.
(see 10.5 Model plate)
u Note down the appliance information.
u Notify customer service: Report errors and the appliance
information.
w This will help us to provide you with a faster, more accu‐
rate service.
u Keep appliance closed until Customer Service arrives.
w Food stay cool for longer.
u Disconnect the power plug (do not pull on the connection
cable) or switch off the fuse.
10.5 Model plate
The model plate is behind the drawers on the inside of the
appliance.
Customer help
99
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