Troubleshooting/SELVE Service Hotline
10. Troubleshooting
Problem
Radio motor does not work
Radio motor does not per-
form a short motor at initial
operation
UP and DOWN directions are
switched
Radio motor has stopped
auto matically when moving
DOWN
Radio motor has stopped
auto matically when moving
UP
11. SELVE Service Hotline
Hotline: Phone +49 2351 925 299
Download the operating manuals
at www.selve.de oderor QR scan
Cause
Electric connection defective Check the connection
No transmitters programmed Programm transmitter
Transmitter out of range or
batteries discharged
Thermal protection switch has
triggered
Incorrect radio system pro-
grammed
Electric connection defective Check the connection
End positions are already set Programm transmitter, then
End positions are already set
in the radio motor and a
transmitter is programmed
End positions set incorrectly
Blockage/obstacle recognition
has triggered
Overload recognition has trig-
gered
65
Solution
Bring transmitter into range
or insert new batteries
Programm new transmitter
Wait for 5 to 20 minutes
Re-program all transmitters of
the incorrect radio system,
switch off at the mains and
program a new transmitter
reset radio motor to state at
delivery
Programm new hand trans-
mitter, then reset radio motor
to state at delivery
Reset end positions
Remove obstacle, check cur-
tain run
Remove obstacle, check cur-
tain path, possibly select
stronger motor
EN