MN001132A01-AE
Chapter 13: Troubleshooting
Chapter 13
Troubleshooting
Troubleshoot your radio using the method described in the table.
Table 23: Troubleshooting
If...
If there is no power,
If Customer Programming Soft-
ware (CPS) is unable to read the
radio,
If the radio generates continuous
tone when pressing the PTT but-
ton,
If the radio does not transmit au-
dio when pressing the PTT but-
ton,
If you receive communication
that is not within your channel,
If you hear a cracking noise
when nobody is talking,
If the audio quality is not good,
If the audio sounds garbled/ro-
botic,
70
Then...
recharge or replace the Li-ion battery.
NOTE: Extreme operating temperature may affect battery
life. See
Battery Specifications on page
perform one of the following actions:
●
Ensure that one side of the programming cable is connected to
the radio,and the other side of the programming cable is connec-
ted to the USB port.
●
Verify that the switch on the programming cable is set at Digital
position or Flash position in older version programming cable.
●
Ensure that the radio is positioned correctly inside the Single-Unit
Charger (SUC).
press the PTT button again when receive mode ends.
perform one of the following actions:
●
Verify that nobody else is using the channel and try again.
●
When using an earpiece, ensure that the PTT button is disabled.
●
Ensure to use the earpiece in-line with PTT button to transmit.
customize your PROFILE ID to a 4-digit number for all radios.
perform one of the following actions:
●
While wearing the radio on belts or pockets, check if the PTT
button is not against another object.
●
Use earpiece.
perform the following actions:
1. Check if the radio settings are the same in all radios.
2. Go to Advanced Configuration Mode.
3. Adjust the microphone sensitivity gain (MIC Gain).
ensure that you are within transmission range.
NOTE: Digital technology gives you the advantage to experi-
ence clear audio up to the edge of the range. However, when
maximum transmission range has been reached, audio may
sound garbled just before the transmission is lost completely.
15.