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Problem
No image or User
Interface on the
external monitor.
Touch interface
does not
respond.
Low picture
quality.
Wi-Fi signal
cannot be
obtained.
Displaying unit
cannot identify
a connected
USB device.
Possible cause
External monitor is turned OFF.
Issue with SDI or VDI cable or
cable connection.
SDI – External monitor does not
support 3G-SDI.
Wrong input channel is selected
on the external monitor.
Wrong video output is chosen
on the displaying unit.
The displaying unit has internal
communication problems.
Dirty/damp screen.
Image adjustment settings are
not optimal.
The distal end in the visualiza-
tion device is dirty/damp.
Wi-Fi antenna cannot reach the
Wi-Fi signal in the room.
USB input may be disabled.
USB cable or external USB
device is damaged.
The displaying unit has internal
communication problems.
USB connector port is damaged.
Recommended action
Turn ON external monitor.
Check if the cable
is connected properly.
If possible, try a new cable.
Note: Cable may be damaged, or
cabling quality or length may be
insufficient. An RG6 grade cable
with shielding is recommended.
Make sure that your external
monitor supports 3G-SDI
(1920 x 1080 p 60 fps.).
Make sure the correct input
channel is selected on the
external monitor.
Make sure to connect the video
cable to one of the connector
ports in the video output group,
that is configured for external
monitors. Default on a new
device is Video Output group 1.
Perform a Power OFF Cycle
(follow the procedure above this
table).
Wipe the screen with a clean
cloth as described in chapter 9.
Open the Image adjustment
menu to adjust colour, contrast,
sharpness and brightness.
Refer to the Instructions for Use of
the visualization device.
Choose a new placement
of the displaying unit
OR
make sure that the external Wi-Fi
antenna is connected and
oriented optimally.
Log in as Administrator, go to
Settings - Setup - General
settings - to enable USB input.
Connect a new USB cable or
a new USB device.
Perform a Power OFF Cycle
(follow the procedure above
this table).
Move the USB device to another
USB connector port.
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