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TROUBLESHOOTING

Symptom
Water comes into the powder
chamber
No powder/air jet coming from the
device / Nozzle
No water spray is coming from the
nozzle
Water leakage between the
handpiece and the nozzle (unusual
leak of droplets)
62
Solution
Check the connection for the water and air at the dental unit
Check the O-rings of the turbine connection
Check the O-rings on the device
Send the device to a certified EMS Repair Center
Immediately release the pedal
Wait 1-2 minutes for pressure release in the system
Remove the powder from the device to check the condition of the handpiece and the device
Replace the nozzle
Check if air comes out of the turbine connection
Unplug the device
Press on the pedal
If air not come out from the cord,
Check if the handpiece is clogged
Unplug the handpiece
Press on the pedal
If air comes out of the device, the handpiece is clogged,
Check if the device is clogged
Unplug the handpiece
Press the pedal
If air does not come out of the device, the device is clogged,
Center
Change the nozzle
Remove the nozzle and verify that a water jet comes out from the handpiece
Remove any residue from the handpiece with the cleaning needle in both water & air channels
Send the device to a certified EMS Repair Center
Check the position of the nozzle and its position on the handpiece
Change the nozzle
Check for residues between the nozzle and the handpiece
Check that nothing affect the alignment of the nozzle
Eliminate residual powder from the channels using cleaning needle
Send the device to a certified EMS Repair Center
check the dental unit
clean the handpiece
send the device to a certified EMS Repair

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