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12 Maintenance and cleaning
Make sure that the product is disconnected from the mains before starting any maintenance or cleaning operations. Disassembly and
relative assembly are special maintenance operations and must be carried out by professionally qualified personnel.
12.1 Appliance malfunction notifications
Either via the Vorticenet cloud (Wi-Fi / via browser or app) or via the "VORTICE MVHR" app (Bluetooth) in the notifications section
(symbol
), it is possible to consult the alarm history of the appliance regarding possible malfunctions (e.g: Defective temperature
sensors or a warning to replace filters).
12.1.1 Temperature detection sensor replacement
If one of the temperature sensors malfunctions, you should request the intervention of professionally qualified personnel. Contact an
authorised VORTICE Technical Support Centre.
12.1.2 Filter replacement:
Via the cloud, the user can always view the percentage of extraction and supply filter clogging
and plan filter replacement accordingly. Please refer to paragraph "10 Installer menu (via
Cloud)".
After 180 days, a filter replacement pre-alarm is triggered: the alarm LED on the remote
control panel lights up and the filter replacement warning appears in the notification section
on both the "VORTICE MVHR" app and the VorticeNET Cloud. Filters must be replaced
within 30 days of this signal.
At the end of 30 days, i.e. 210 days after the device has been started up, the "filter replacement
emergency" alarm is triggered, indicating a saturated filter situation.
Have the filters replaced by professionally qualified personnel (fig. 12) and reset the filter
timer:
• Access the VorticeNET cloud (via Wi-Fi): refer to paragraph "10.4 Setting the filters"
• Via the "VORTICE MVHR" app (via Bluetooth): please refer to the "8.1.4 Resetting the
dirty filter timer" section in paragraph "8.1 Configuration via the VORTICE MVHR app (via
Bluetooth)".
Note 1:Failure to clean or replace filters causes serious problems for system efficiency, including:
• Increase in pressure losses in the air circuit and reduction of air flow.
• Consequent decrease in appliance yield and worsening of comfort in the environment.
Note 2: Saturated filters are the most common cause of appliance stop.
12.2 Heat exchanger
Checking and any cleaning of the heat exchanger must be carried out by professionally qualified personnel, preferably every 3 years.
For cleaning use a hoover; for H models the enthalpy exchanger can be
cleaned using lukewarm water, not high pressure, and a detergent; rinse well after washing.
13 Disposal
This product complies with Directive 2012/19/EU on the management of waste electrical and electronic equipment
(WEEE).
The crossed-out wheeled bin symbol on the appliance indicates that, at the end of its life, the product should not be
discarded together with household waste but must be taken to a separate collection point for electrical and electronic
equipment. This will avoid negative effects on the environment and health, and will encourage correct treatment, disposal
and recycling of the materials from which the product is made.
Contact the municipal authority for the location of this type of facility. Alternatively, the distributor is obliged to take back the appliance
to be disposed of free of charge in exchange for the purchase of an equivalent appliance.
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