Masimo SafetyNet Alert Manuel De L'utilisateur page 53

Symptom Potential Causes
•
Delayed data
updates
•
User alarms do not
appear during
events
•
•
•
Masimo SafetyNet
Alert App does not
•
detect that the
sensor is applied to
the hand
•
•
Wi-Fi is not correctly
configured.
Incorrect user currently
logged into Masimo
SafetyNet Alert App.
Wi-Fi network not
available.
System settings have
changed.
Sensor not properly
placed on user.
Sensor not properly
paired to Bedside
Station.
Damaged sensor.
Internal failure.
Next Steps
• Check that the wireless feature is correctly
configured. Refer to the smart phone's
Operator's Manual or Directions For Use.
•
Check network settings and availability. You may
need to call network provider for further
assistance.
• Restart Masimo SafetyNet Alert App and login to
the system. See
• Contact Masimo Customer Support. See
Customer Support
•
Ensure Masimo SafetyNet Alert is connected to
Bedside Station Setup
Wi-Fi. See
• Ensure the correct user is logged into Masimo
SafetyNet Alert App.
•
Restart Masimo SafetyNet Alert and login to the
system.
•
Ensure alert notification settings are turned on.
• Contact Masimo Customer Support. See
Customer Support
• Reapply the sensor.
•
Pair the sensor with Bedside Station. See
Pairing the Masimo Sensor
• Replace sensor.
• Turn Bedside Station Off and On by unplugging
the device then plug it in to start up
• Contact Masimo Customer Support. See
Customer Support
51
on page 69.
on page 21.
on page 69.
on page 26.
on page 69.