Masimo SafetyNet Alert Manuel De L'utilisateur page 51

Symptom Potential Causes
•
Masimo Sensor
does not pair with
•
Bedside Station
•
•
•
•
•
•
Bedside Station
turns off (not lit up)
•
•
Bedside Station
speaker does not
work (no sound or
muffled sound)
•
Bedside Station is not
plugged in.
Chip is not inserted
into sensor.
Sensor is not in close
proximity with Bedside
Station during pairing.
Pairing button is
released too soon.
Incorrect user logged
into the Masimo
SafetyNet Alert App.
Bedside Station has
been registered with
another account.
Depleted sensor
battery.
Bedside Station is not
plugged in.
Internal components
may not be working
properly.
Speaker may be
blocked by
environment (ex.
blankets or other
appliances).
Internal components
may not be working
properly.
Next Steps
• Ensure Bedside Station is plugged in.
•
Ensure the chip is firmly inserted into the sensor.
Attaching the Masimo Sensor
See
22.
• Ensure the sensor is in close proximity with
Bedside Station during pairing.
• Ensure to press and hold the pairing button for 5
seconds until an audible tone is heard. See
Bedside Station Setup
• Ensure correct user is logged into the Masimo
SafetyNet Alert App.
•
Contact Masimo Customer Support. See
Customer Support
• Ensure Bedside Station is plugged in.
• Contact Masimo Customer Support.
• Turn Bedside Station on and off by unplugging
the unit.
•
Check that the device speaker is not being
muffled.
• Check that the Bedside Station is on a flat
surface with minimal objects surrounding it.
•
Contact Masimo Customer Support. See
Customer Support
49
on page
on page 21.
on page 69.
on page 69.