Masimo SafetyNet Alert Manuel De L'utilisateur page 50

Symptom Potential Causes
•
Masimo SafetyNet
Alert App does not
•
communicate with
Bedside Station
•
•
•
Bedside Station
does not connect to
•
Wi-Fi or Masimo
Cloud
•
•
•
Bedside Station is not
powered on.
Smart phone is not in
close proximity to
Bedside Station.
Bluetooth on the smart
phone is not turned on
and/or not correctly
configured.
Smart phone does not
support Bluetooth Low
Energy (BLE).
Bedside Station is not
plugged in.
Incorrect Wi-Fi network
selected.
Incorrect Wi-Fi
password in entered.
Wi-Fi network is not
correctly configured.
Masimo Cloud may be
down.
Next Steps
• Check that Bedside Station is plugged into the
AC power supply.
• Ensure the smart phone is in close proximity with
Bedside Station.
• Ensure Bluetooth on the smart phone is turned
on.
• Check smart phone compatibility. See
Specifications
• Update the smart phone software. Refer to the
smart phone's Operator's Manual or Directions
For Use.
•
Contact Masimo Customer Support. See
Customer Support
• Ensure Bedside Station is plugged in.
• Ensure smart phone is connected to correct Wi-Fi
Bedside Station Setup
network. See
21.
• Ensure correct Wi-Fi network is selected. See
Bedside Station Setup
• Ensure correct Wi-Fi password is entered. See
Bedside Station Setup
• Check that the wireless features are correctly
configured. Refer to the smart phone's
Operator's Manual or Directions For Use.
•
Check network settings and availability. You may
need to call network provider for further
assistance.
• Contact Masimo Customer Support. See
Customer Support
48
on page 53.
on page 69.
on page
on page 21.
on page 21.
on page 69.