Masimo SafetyNet Alert Manuel De L'utilisateur page 52

Symptom Potential Causes
•
Masimo Cloud
unavailable
•
•
Incorrect user data
is displayed
•
NO user data is
displayed
•
•
•
•
Wi-Fi is not turned on
and/or not correctly
configured.
Wireless service is weak
or unavailable in the
current location.
Incorrect user currently
logged into the
Masimo SafetyNet Alert
App.
Incorrect user logged
into the Masimo
SafetyNet Alert App.
Wi-Fi is not correctly
configured.
Smart phone settings
are incorrect.
Sensor is not
connected to the
Bedside Station.
No previous sessions
have been recorded.
Next Steps
• Ensure the smart phone is within range of the
wireless network for connection to the system.
• Check that the wireless feature for smart phone
is on and correctly configured. Refer to the smart
phone's Operator's Manual or Directions For Use.
•
Check Wi-Fi network settings and availability.
•
Check wireless availability for location.
•
Update the smart phone software. Refer to the
smart phone's Operator's Manual or Directions
For Use.
• Contact Masimo Customer Support. See
Customer Support
•
Ensure the correct user is logged into the
Masimo SafetyNet Alert App.
• Log out the incorrect user and log into the
correct account.
•
Restart SafetyNet app and login to the system.
• Contact Masimo Customer Support. See
Customer Support
• Ensure the correct user is logged into the
Masimo SafetyNet Alert App.
• Restart Masimo SafetyNet Alert App and login to
the system.
• Check that the wireless feature is correctly
configured. Refer to the smart phone's
Operator's Manual or Directions For Use.
•
Check network settings and availability. May
have to call network provider for further
assistance.
• Contact Masimo Customer Support. See
Customer Support
50
on page 69.
on page 69.
on page 69.