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17. Warranty certificate
Dear Customer,
All of our products undergo strict quality checks to ensure that they reach you in perfect condition. In the unlikely event that your device
develops a fault, please contact our service department at the address shown on this guarantee card. Of course, if you would prefer to
call us then we are also happy to offer our assistance under the service number printed below. Please note the following terms under
which guarantee claims can be made:
• These guarantee terms cover additional guarantee rights and do not affect your statutory warranty rights. We do not charge you
for this guarantee.
• Our guarantee only covers problems caused by material or manufacturing defects, and it is restricted to the rectification of these
defects or replacement of the device. Please note that our devices have not been designed for use in commercial, trade or industrial
applications. Consequently, the guarantee is invalidated if the equipment is used in commercial, trade or industrial applications or
for other equivalent activities. The following are also excluded from our guarantee: compensation for transport damage, damage
caused by failure to comply with the installation/assembly instructions or damage caused by unprofessional installation, failure
to comply with the operating instructions (e.g. connection to the wrong mains voltage or current type), misuse or inappropriate
use (such as overloading of the device or use of non-approved tools or accessories), failure to comply with the maintenance and
safety regulations, ingress of foreign bodies into the device (e.g. sand, stones or dust), effects of force or external influences (e.g.
damage caused by the device being dropped) and normal wear resulting from proper operation of the device.
The guarantee is rendered null and void if any attempt is made to tamper with the device.
• The guarantee is valid for a period of 3 years starting from the purchase date of the device. Guarantee claims should be submitted
before the end of the guarantee period within two weeks of the defect being noticed. No guarantee claims will be accepted after
the end of the guarantee period. The original guarantee period remains applicable to the device even if repairs are carried out or
parts are replaced. In such cases, the work performed or parts fitted will not result in an extension of the guarantee period, and
no new guarantee will become active for the work performed or parts fitted. This also applies when an on-site service is used.
• In order to assert your guarantee claim, please contact the service partner shown below. If the complaint is within the guarantee
period, we will provide you with a return slip, with which you can return your defective device free of charge to us. It would help us
if you could describe the nature of the problem in as much detail as possible. If the defect is covered by our guarantee then your
device will either be repaired immediately and returned to you, or we will send you a new device.
Of course, we are also happy offer a chargeable repair service for any defects which are not covered by the scope of this guarantee or
for units which are no longer covered. To take advantage of this service, please send the device to our service address.
17.1 Processing of warranty claims
To ensure that your request is processed quickly, please follow the instructions below:
• Please have the receipt and article number (e.g. IAN 477536_2401) ready as proof of purchase for all enquiries.
• Please refer to the type plate on the product, an engraving on the product, the title page of your instructions
(bottom left) or the sticker on the back or underside of the product for the article number.
• If functional faults or other defects occur, first contact the service department named below by telephone or e-mail.
• You can then send a product recorded as defective to the service address provided to you free of charge,
enclosing the proof of purchase (receipt) and stating what the defect is and when it occurred.
• You can view and download these and many other manuals at parkside-diy.com. This QR code will take
you directly to parkside-diy.com. Select your country and use the search mask to search for the operating
instructions. Enter the article number (IAN) 477536_2401 to access the operating instructions for your article.
Service contact (GB):
Name:
Forest Park & Garden
Coed Court, Taffsmead Road
Treforest, Ind. Estate,
Pontypridd CF375SW
Tel:
00800 4003 4003
E-Mail:
service.GB@scheppach.com
Location: Great Britain
Service contact (CY):
Name:
GEORGE C SOLOMONIDES
& SON LTD
PO.BOX 56236 / 169, LEONTIOS A'
GR - 3022 LIMASSOL/CYPRUS
Tel:
00800 4003 4003
E-Mail:
service.CY@scheppach.com
Location: Cyprus
18
GB/IE/NI/CY/MT
Service contact (IE):
Name:
Forest Park & Garden
Coed Court, Taffsmead Road
Treforest, Ind. Estate,
Pontypridd CF375SW
Tel:
00800 4003 4003
E-Mail:
service.IE@scheppach.com
Location: Great Britain
Service contact (IT):
Name:
TeleMarCom European
Services GmbH
Am Ziegelweiher 24
DE - 61130 Nidderau
Tel:
00800 4003 4003
E-Mail:
service.IT@scheppach.com
Location: Germany
PDF ONLINE
parkside-diy.com
Service contact (NI):
Name:
Forest Park & Garden
Coed Court, Taffsmead Road
Treforest, Ind. Estate,
Pontypridd CF375SW
Tel:
00800 4003 4003
E-Mail:
service.NI@scheppach.com
Location: Great Britain
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