Stuv 21 Manuel D'installation & Mode D'emploi page 92

ThE EXTENSION OF ThE STûv GUARANTEE :
A SImpLE pROcEDURE FOR mORE pEAcE OF mIND.
this fireplace has been designed
to offer you maximum pleasure,
comfort and safety. manufactured
with the greatest care from high-
quality materials and components,
it will work for many years without
any problems.
if, despite our best efforts, a fault
should occur, we undertake to
resolve it.
however, you have to register your
product to ensure our after-sales
service offers you the best possible
attention and is able to meet your
needs effectively
Stûv commercial guarantee
the Stûv guarantee covers all end
purchasers (users) of a Stûv system.
it enters into force on the invoice
date of the original sale from the
seller to the purchaser.
Duration of the guarantee
Without prejudice to the guarantee
covering latent defects, the Stûv
commercial guarantee is for :
years on the body of the stove
years on original electrical
components (fan, thermostat,
switches, cabling,...)
years on other components
(base grate, door mechanism,
hinges, pulleys, runners,
clasps,...)
applicable to stoves sold after
01/07/2010.
only the sales invoice produced by
the distributor for the final purchaser
is valid as proof for the guarantee.
For purchases prior to 01/07/2010,
please refer to the guarantee
conditions contained in the
installation instructions/directions
for usage provided with the stove.
[en] the Stûv guarantee
92
12-2010
All manuals and user guides at all-guides.com
conditions of application
of guarantee
to benefit from this
commercial guarantee,
you must correctly complete
and return the guarantee
form to us within 30 days
of purchase.
two options :
Complete the form online at
www.stuv.com/guarantee
or send the form attached to
us by post to
Stûv sa - after-sales service
rue Jules Borbouse 4
B-5170 Bois-de-villers
(Belgium)
only forms completed
correctly will apply.
you will then receive your Stûv
guarantee certificate by e-mail to
the address indicated or by post.
keep this document safe. in the
event of problems with your stove,
please contact your distributor.
you must present him/her with
this certificate for the commercial
guarantee to apply
the right to benefit from extension
of the guarantee is subject to
adherence to the applicable
conditions and the accuracy of the
information provided to Stûv.
Stûv stoves are guaranteed
against :
– manufacturing faults,
– faults with the paintwork on the
visible external parts of the stove
The guarantee does not cover
– the components subject to
wear and tear (e.g. refractory
vermiculite bricks, seals) which
have to be replaced from time to
time in normal usage,
– the glass,
– damage caused to the stove or
operational faults due to :
> installation which does not
comply with good practice
guidelines and the installation
instructions and with national
and regional regulations in
force,
> abnormal usage which does
not comply with the directions
for use instructions,
> a lack of maintenance,
> external factors, such as
flooding, lightning, fire...
> local conditions such as
draught problems or faults
caused by defective ducts.
– damage caused by :
> faulty installation,
> overheating,
> the use of inappropriate fuel.
the guarantee is restricted to the
exchange of components recognized
as defective excluding replacement,
compensation and interest costs.
the replacement components
supplied under the guarantee are
guaranteed for the remainder of the
guarantee period.