16 Troubleshooting
Ask for assistance from skilled personnel if:
• The unit is damaged after being dropped;
• There is noticeable deterioration in performance
of the unit.
• The unit does not work properly, even though
all the instructions in this handbook have been
followed.
PROBLEM
The product does not go on.
CAUSE
Wiring error, blown fuse.
SOLUTION
Make sure the connections are
correct. Check the continuity of the
fuses and replace them with the
indicated models should they fail.
PROBLEM
Under special zoom conditions,
the housing or sunshield interfere
with the image being shot (only for
versions with motorised zoom lens).
CAUSE
The position of the camera or lens is
too far back in relation to the window.
SOLUTION
Adjust the position of the camera and
lens.
MNVCUPTMAXB_1511_EN
PROBLEM
A blue display appears instead
of the footage with the following
indication: No Video Signal!!!.
CAUSE
Incorrect wiring of the camera or
failed camera.
SOLUTION
Make sure the connections are
correct.
PROBLEM
During start-up, the Pan & Tilt
remains blocked and displays a
screen similar to that shown below:
DE-ICE PROCEDURE
------------------------
WARNING
Deice Procedure ON
Time Remaining: 59m 30s
CAUSE
Air temperature is very low.
SOLUTION
Wait until the end of the pre-heating
procedure. If the room temperature is
too low the pan & tilt is blocked and
shows the following screen:
SYSTEM BLOCKED
------------------------
WARNING!
LOW TEMPERATURE
59