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Checklist
If a problem arises during operation of your ice machine, follow the checklist below before calling service. Routine
adjustments and maintenance procedures are not covered by the warranty.
Problem
Ice machine does not operate.
Ice machine stops, and can be restarted
by pressing the power switch.
Ice machine does not release ice or is
slow to harvest.
Ice machine does not cycle into harvest
mode.
Ice quality is poor (soft or not clear).
Part Number 000007345 2/14
Section 5
Customer Support
Possible Cause
No electrical power to the ice machine
and/or condensing unit.
High pressure cutout tripping.
Energy Saver or other field entered
programming is stopping ice machine.
Water curtain off or stuck open.
Ice machine is not turned on.
Safety limit feature stopping the ice
machine.
Ice machine is dirty.
Ice machine is not level.
Low air temperature around ice machine
head section.
The six-minute freeze time lock-in has
not expired yet.
Ice thickness probe is dirty.
Ice thickness probe is disconnected.
Ice thickness probe is out of adjustment.
Uneven ice fill (thin at the top of
evaporator).
Poor incoming water quality.
Water filtration is poor.
Ice machine is dirty.
Water dump valve is not working.
Water softener is working improperly
(if applicable).
To Correct
Replace the fuse/reset the breaker/turn
on the main switch.
Clean condenser coil. (See Section 4)
Reset to factory defaults. (See Section 3)
Water curtain must be installed and
swinging freely.
Press power button, display must
indicate "Ice Making".
Refer to "Safety Limit Feature" on the
next page.
Clean and sanitize the ice machine.
(See Section 4)
Level the ice machine. (See Section 2)
Air temperature must be at least 35°F
(2°C).
Wait for the freeze lock-in to expire.
Clean and sanitize the ice machine.
(See Section 4)
Connect the probe to the control board.
Adjust the ice thickness probe.
(See Section 3)
Verify sufficient water level in sump
trough. Contact a qualified service
company to check refrigeration system.
Contact a qualified service company
to test the quality of the incoming
water and make appropriate filter
recommendations.
Replace the filter.
Clean and sanitize the ice machine.
(See Section 4)
Disassemble and clean the water dump
valve. (See Section 4)
Repair the water softener.
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