Troubleshooting - Videotec ULISSE RADICAL THERMAL Manuel D'instructions

14 Troubleshooting

Contact an authorized support centre if the
problems listed below persist or you have
any other issues that are not described
here.
PROBLEM The product does not go on.
CAUSE Wiring error, blown fuse.
SOLUTION Make sure the connections are
correct. Check the continuity of
the fuses and replace them with
the indicated models should they
fail.
PROBLEM Under special zoom
conditions, the housing or
sunshield interfere with the
image being shot (only for
versions with motorised zoom
lens).
CAUSE The position of the camera or
lens is too far back in relation to
the window.
SOLUTION Adjust the position of the camera
and lens.
MNVCUPKT_1838_EN
PROBLEM During start-up the pan & tilt
is disabled.
CAUSE Ambient temperature is very
low.
SOLUTION Wait until the end of the pre-
heating procedure.
PROBLEM It is not possible to control the
Pan & Tilt.
CAUSE Incorrect communication line
configuration.
SOLUTION Check dip-switches configuration
(6.9 Hardware configuration,
page 18).
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