Troubleshooting - Medela Symphony Mode D'emploi

15. Troubleshooting

If the breast pump
is not running
If there is low
or no suction
Questions? Visit www.medela.com or call us at 1-800-435-8316.
Check whether electrical outlet power/battery is available.
Check that the device is switched on.
Check whether program card is inserted correctly in the card compartment on the
back of the breast pump.
Assemble the pump set in accordance with the instructions in Section 9.
Check whether all connections of the pump set and breast pump are secure.
Pump in accordance with Section 12. Make sure that the breast shield forms a complete
seal around the breast.
The white membrane must lie flat against the yellow valve head.
Check that the yellow valve head and white membrane are clean and not damaged.
See Section 9 "Assembly of Pump Kit".
• The ends of the tubing must be firmly connected to the connector and the opening in the
membrane cap.
• The protective membrane and membrane cap should be correctly assembled and the
membrane cap must be firmly fitted to the breast pump membrane to form a seal.
• The protective membrane must be intact.
• Do not kink or pinch the tubing during expression.
• All components must be completely dry.
Yellow Valve Head and Membrane Check
• Remove and separate yellow valve head from the white membrane.
• Inspect the yellow valve head for chips or cracks. Inspect the membrane for holes or tears.
If flawed or damaged, replace the yellow valve head and/or membrane prior to pumping.
• Wash yellow valve head and membrane per Cleaning Instructions in Section 5.
• Reassemble. Make sure the white membrane lays flat on the yellow valve head, and if it
does not, replace the yellow valve head and/or membrane prior to pumping.
Breast Shield and Breast Shield Connector Check
• Inspect breast shield and breast shield connector to make sure there are no cracks and
they securely attach to each other.
• Make sure the breast shield forms a complete seal around the breast.
Other Checks
Inspect the following to check for damage and secure connections.
• Secure tubing adapter to the breast shield connector.
• Test vacuum. If suction is not improved, contact Medela Customer Service at 1-800-435-
8316.
Tubing Check
• If damaged replace prior to pumping.
• Inspect tubing for damage and secure connections.
• Check that the ends of the tubing are firmly connected to the connector and the opening
in the membrane cap.
• If single pumping, make sure only one membrane cap is seated.
Take care not to kink or pinch tubing.
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