Error Codes - Medela Symphony Mode D'emploi

16. Error Codes

There are two ways in which a Symphony
issue. If the Symphony is experiencing an issue, an error code will be displayed on the LCD screen
(see fig. 1). Previous problems are recorded in the Menu function under "Err:". To retrieve a history
of errors, hold down the "On" button while turning the vacuum control knob, then continue to move
the knob until you reach "Err" (see fig. 2). If you continue to experience issues with your Symphony,
please contact Customer Service at 1-800-435-8316.
LCD Display
The following describes LCD messages that may be displayed indicating an issue with the unit,
Program card isn't a Symphony card
Program card is incorrectly inserted
Program card is damaged and not working
Program card isn't inserted
Program card isn't completely inserted
Battery needs charging soon, will beep
every 20 seconds (15 minutes of pumping
time remaining from when the indication
started)
Battery is completely discharged
Motor is drawing too much current
Software configuration
Potential fault in electronics of gear control
Potential fault in electronics of power supply
*All returns require prior authorization, including rental equipment. For the Return/Exchange/Repair form, please visit the Client Accounts page at www.
medelabreastfeedingus.com – login, then click on Account Communication. Or, contact customer service at accountsupport@medela.com for the form.
You will receive return instructions and a Return Authorization Number, which must be clearly written on the outside of the package in order to process your return.
Questions? Visit www.medela.com or call us at 1-800-435-8316.
® breast pump will communicate that the unit has an
LCD Display Messages
the potential causes, and action steps to correct the issue.
Potential Issue Actions
Check if correct program card is used
Check that card is positioned correctly
Replace program card
Insert program card
Push card in all the way
Be sure power cord is plugged into back of pump
Charge the batteries, but you may continue to pump
Send Symphony pump to Medela service center if this
happens repeatedly*
Replace program card if experiencing error
(See Maintenance and Technical Guide 1907555)
Send Symphony pump to Medela service center if this
happens repeatedly*
Send Symphony pump to Medela service center if this
happens repeatedly*
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