,QWURGXFWLRQ DX[ IRQFWLRQV /LJKWV2XW
0DQDJHPHQW
/HV FRPPDQGHV /LJKWV2XW 0DQDJHPHQW /20 YRXV SHUPHWWHQW GH JpUHU j GLVWDQFH
XQ VHUYHXU GpSOR\p GDQV XQ HQYLURQQHPHQW © OLJKWVRXW ª 9RXV SRXYH] DXVVL OHV
XWLOLVHU SRXU HIIHFWXHU GHV WkFKHV GH JHVWLRQ VXU VLWH UDSLGHV j SDUWLU G
XQ WHUPLQDO
FRQQHFWp ORFDOHPHQW
/HV FRPPDQGHV /20 YRXV SHUPHWWHQW GH
0HWWUH OH VHUYHXU VRXV WHQVLRQ RX HQ YHLOOH
I
6XUYHLOOHU OD WHPSpUDWXUH GX VHUYHXU DLQVL TXH O
pWDW GH O
DOLPHQWDWLRQ GHV
I
YHQWLODWHXUV GHV UDLOV G
DOLPHQWDWLRQ GHV YR\DQWV G
HUUHXU HW GHV DODUPHV PrPH
ORUVTXH OH VHUYHXU HVW HQ YHLOOH
$FWLYHU XQ YR\DQW G
HUUHXU
I
&RQILJXUHU OH VHUYHXU SRXU TX
LO UHGpPDUUH DXWRPDWLTXHPHQW DSUqV XQ
I
YHUURXLOODJH
/HV IRQFWLRQV /20 VRQW IRXUQLHV SDU OH SpULSKpULTXH /20 TXL VH VLWXH VXU OD FDUWH
V\VWqPH GX VHUYHXU 6XQ )LUH 9 7DQW TXH OH VHUYHXU HVW FRQQHFWp j XQH VRXUFH
G
DOLPHQWDWLRQ PDLV TX
LO Q
HVW SDV VRXV WHQVLRQ O
LQYLWH lom> V
DIILFKH VXU YRWUH
WHUPLQDO 1
RXEOLH] SDV TXH OH SpULSKpULTXH /20 VH PHW HQ YHLOOH HW TX
LO UHVWH GRQF
DFWLI PrPH ORUVTXH OH VHUYHXU Q
HVW SDV VRXV WHQVLRQ
,O \ D GHX[ IDoRQV G
LQWHUURJHU OH SpULSKpULTXH /20 RX GH OXL HQYR\HU GHV
FRPPDQGHV j H[pFXWHU 9RXV SRXYH] DX FKRL[
IDLUH DSSHO DX[ FRPPDQGHV /20 j SDUWLU GH O
LQYLWH VKHOO lom> H[SOLTXp GDQV FH
I
FKDSLWUH RX
IDLUH DSSHO DX[ FRPPDQGHV 6RODULV VSpFLILTXHV DX SpULSKpULTXH /20 j O
LQYLWH GH
I
OD FRQVROH H[SOLTXp DX &KDSLWUH
8WLOLVDWLRQ GHV FRPPDQGHV /20
3RXU XWLOLVHU OHV IRQFWLRQV /20 j GLVWDQFH RX ORFDOHPHQW YRXV GHYH] pWDEOLU XQH
FRQQH[LRQ GH WHUPLQDO DX SRUW $ /20 GX VHUYHXU 3RXU VDYRLU FRPPHQW SURFpGHU
YRLU OD VHFWLRQ © &RQILJXUDWLRQ G
XQH FRQQH[LRQ FRQVROHVHUYHXU ª SDJH
6L OH VHUYHXU HVW FRQQHFWp j XQH VRXUFH G
DOLPHQWDWLRQ PDLV TX
LO Q
HVW SDV VRXV
WHQVLRQ HW VL OH WHUPLQDO HVW FRQQHFWp DX SRUW $ /20 O
LQYLWH lom> V
DIILFKH
*XLGH GH O
XWLOLVDWHXU GX VHUYHXU 6XQ )LUH 9 PDL