3RXU FRQQHFWHU OH VHUYHXU j O
DLGH G
XQ WHUPLQDO
M
$6&,,
&RQILJXUH] XQH FRQQH[LRQ HQWUH OH WHUPLQDO HW OH VHUYHXU 6XQ )LUH 9
9RLU OD VHFWLRQ © 3RXU XWLOLVHU O
DGDSWDWHXU '% ª SDJH
3RXU FRQQDvWUH OHV SDUDPqWUHV JpQpUDX[ G
XQ WHUPLQDO UHSRUWH]YRXV DX JXLGH GH
IRQFWLRQQHPHQW GX WHUPLQDO
0RGLILH] OHV SDUDPqWUHV FRPPH LQGLTXp FLGHVVRXV
3URSULpWp
'XSOH[
'pELW ELQDLUH
3DULWp
%LWV GH GRQQpHV
%LW G
DUUrW
&RPPDQGH GH IOX[
ePXODWLRQ 97
/
LQYLWH lom> V
DIILFKH
3RXU VDYRLU FRPPHQW EUDQFKHU HW FRQILJXUHU OH VHUYHXU YRLU OD VHFWLRQ © 0LVH VRXV
WHQVLRQ HW FRQILJXUDWLRQ GX VHUYHXU ª SDJH
&RQQH[LRQ DX VHUYHXU j O
DLGH G
XQ
VHUYHXU GH WHUPLQDO
/HV EURFKHV GHV SRUWV VpULH GX VHUYHXU 6XQ )LUH 9 FRUUHVSRQGHQW DX[ EURFKHV GHV
SRUWV 5- VXU OH FkEOH GH GLVWULEXWLRQ G
LQWHUIDFH VpULH DV\QFKURQH IRXUQL SDU &LVFR
SUpYX SRXU rWUH XWLOLVp HQ FRQMRQFWLRQ DYHF OH VHUYHXU GH WHUPLQDO &LVFR $65-
9RXV SRXYH] pJDOHPHQW XWLOLVHU OHV VHUYHXUV GH WHUPLQDO G
DXWUHV IDEULFDQWV PDLV
FRQVXOWH] DX SUpDODEOH OD GRFXPHQWDWLRQ SRXU YpULILHU VL OHV EURFKHV GHV SRUWV VpULH
GX VHUYHXU 6XQ )LUH 9 FRUUHVSRQGHQW j FHOOHV GX VHUYHXU GH WHUPLQDO TXH YRXV
GpVLUH] XWLOLVHU
9DOHXU
,QWpJUDO
1RQ
;DFWLYpH;GpVDFWLYpH
$FWLYpH OH FDV pFKpDQW
&KDSLWUH
&RPPXQLFDWLRQ DYHF OH VHUYHXU