Troubleshooting; Customer Service - Silk-n Lipo H5001 Mode D'emploi

10. Troubleshooting

Only authorized personnel are permitted to perform repairs. Do not
attempt to open or repair your device. You may exposure yourself to
dangerous electrical components and cause serious harm to yourself. It
will also void the warranty.
Problem
My device does not
start.
I can't feel the electro
stimulation or the EMS
level seems too low.
I can't change the EMS
level.
The indicator lights are
on all the time.
a

11. Customer service

See our website for more information: www.silkn.com. This manual is also
available as a PDF download from: www.silkn.com\manuals.
Contact Customer Service to report unexpected operations or events, or
any other problem with your device. Our contact details are:
Email: contact@silkn.com
Lipo UM 3385A FDA Canada ED228-05.indd 21
Checks
Make sure that:
y
the treatment unit/s are charged.
y
you have pressed the control button to turn them on.
y
the operating light is blinking.
Check that:
y
the electrode pad/s are wet.
y
the treatment unit/s are in good contact with the skin
and
y
the belt is fixed securely to your body.
Check that the treatment unit/s are charged.
There is a system error.
If you have problems or queries, please contact Customer Service.
Telephone: 1-877-367-4556 (toll-free)
21
EN
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