Result Number
INVALID BARCODE
ON TEST DEVICE
24
REPEAT TEST WITH
NEW TEST DEVICE
VERIFY FAIL
25
RESULT INVALID
FLU A: + FLU B: +
26
CONFIRM RESULT
27
28
29
30
UPDATE ERROR 31
31
TURN OFF POWER
REMOVE USB DEVICE
UPDATE ERROR 32
32
TURN OFF POWER
REMOVE USB DEVICE
UPDATE ERROR 33
33
TURN OFF POWER
REMOVE USB DEVICE
Message
Possible Cause(s)
The test device barcode
cannot be read correctly.
The result of a BD Veritor
CONSULT
System Verification Cartridge
MANUAL
run is unsuccessful.
ERROR 25
The BD Veritor Plus Analyzer
has detected potential
interference in the test
ERROR 26
line area.
ANALYZER
FAILURE
A hardware anomaly has
CALL BD
occurred.
ERROR 27
ANALYZER
FAILURE
A hardware anomaly has
CALL BD
occurred.
ERROR 28
ANALYZER
FAILURE
A hardware anomaly has
CALL BD
occurred.
ERROR 29
ANALYZER
FAILURE
A hardware anomaly has
CALL BD
occurred.
ERROR 30
The BD Veritor Plus Analyzer
update has not been
completed successfully.
The BD Veritor Plus Analyzer
update has not been
completed successfully.
Defective USB flash drive.
Corrective Action(s)
Repeat the assay. On subsequent occurrences, contact
BD.
Ensure that no foreign matter is present on the BD Veritor
System Verification Cartridge assay area, and repeat the
run. On subsequent occurrences, contact BD.
Specimens generating a "Result Invalid" with Error 26
should be retested. Upon retesting, if the specimen
produces a "Result Invalid" the user may want to consider
other methods to determine whether the sample is
positive or negative for influenza virus.
Contact BD.
Contact BD.
Contact BD.
Contact BD.
Repeat the firmware update procedure as described in
the instructions included with the update USB flash drive.
On subsequent occurrences, contact BD.
The firmware update is not compatible with the Analyzer.
Contact BD to obtain the correct update version.
Repeat the firmware update procedure as described in
the instructions included with the update USB flash drive.
On subsequent occurrences, contact BD.
33