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3.
Instead, the goods should, for example, be fit for the purposes for which they are commonly supplied
for such a period as a reasonable consumer fully acquainted with the state and condition of the
goods would expect. This period may vary depending on the product.
4.
You should contact HP if you are concerned that one of HP's products fails to satisfy any of the
guarantees listed below. HP will discuss with you the specific nature and circumstances of that
good and whether the particular fault/issue falls within the scope of the statutory guarantees.
Nothing in HP's Limited Warranty excludes, restricts, or modifies any condition, warranty, guarantee,
right or remedy you may have at law (including a consumer guarantee under the Australian
Consumer Law) which cannot be lawfully excluded or limited.
The relevant guarantees are as follows:
1.
Quality — goods supplied by HP must be of acceptable quality. The test for acceptable quality is
whether a reasonable consumer, fully aware of the state and condition of the goods, would find
them:
●
safe, durable, and free from defects;
●
acceptable in appearance and finish; and
●
fit for all the purposes for which goods of that kind are commonly supplied.
This must take into account the nature and price of the goods, and any statements on
packaging or labeling.
2.
Disclosed Purpose — goods or services supplied by HP that HP represents are reasonably fit for a
purpose expressly disclosed by a consumer must be reasonably fit for that purpose.
3.
Description — goods supplied by HP must match the description provided by HP.
4.
Sample — goods supplied by HP must match any sample shown to you by HP.
5.
Title — a consumer who purchases a good from HP must receive clear title to the good.
6.
Due care and skill — services provided to you by HP must be provided with due care and skill.
7.
Express warranties — HP will be legally required to comply with the express warranty that is set out in
its terms and conditions.
8.
Reasonable time — repair services provided by HP must be provided within a reasonable time.
If you think that you are entitled to any of the above remedies or any remedy under the HP Worldwide
Limited Warranty and Technical Support Document, please contact HP:
HP PPS Australia Pty Ltd
Rhodes Corporate Park, Building F, Level 5
1 Homebush Bay Drive
Rhodes, NSW 2138
Australia
To initiate a support request, please use the numbers below or visit
"Customer Service" option for the most current list of phone support numbers.
www.hp.com.au
and select the
Australia
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