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Defect
Cause
→ The lock is on when the door is
The freezer
open.
compartment
cannot be closed.
10.4 Customer Service
First check whether you can rectify the fault yourself
(see 10 Customer help) . If you cannot rectify the problem,
contact Customer Service.
WARNING
Unprofessional repair!
Injuries.
u Have any repairs and action - not expressly specified -
on the appliance and mains cable carried out by service
personnel only. (see 9 Maintenance)
u A damaged mains cable may only be replaced by the
manufacturer, the manufacturer's Customer Service or a
similarly qualified person.
u In the case of appliances with an IEC connector, the
change may be made by the customer.
10.4.1 Contacting Customer Service
Make sure that the following appliance information is avail‐
able:
Appliance name (model and index)
q
Service no. (Service)
q
SN
q
u Call up the appliance information via the display.
(see Device information)
-or-
u Refer to the type plate for appliance information.
(see 10.5 Model plate)
u Note down the appliance information.
u Notify customer service: Report errors and the appliance
information.
w This will help us to provide you with a faster, more accu‐
rate service.
u Keep appliance closed until Customer Service arrives.
w Food stay cool for longer.
u Disconnect the power plug (do not pull on the connection
cable) or switch off the fuse.
10.5 Model plate
The model plate is behind the drawers on the inside of the
appliance.
Fig. 77
(1) Appliance description
(2) Service no.
u Note the data on the model plate.
* Depending on model and options
(3) SN
Remedy
u Use the handle again.
10.6 Service & Support
The Troubleshooting section gives you valuable advice on
what to do in case of minor errors. This saves you having to
call out an engineer and avoids potential costs.
For
information
about
www.vzug.com -> Service -> Garantieinformationen (Appli‐
cable details). Please read these carefully.
Register your appliance today:
online at www.vzug.com -> Service -> Garantieerfas‐
-
sung (Registration) or
use the supplied registration card, if applicable.
-
This means we can give you the best support in the case of
a breakdown during the warranty period. You will need the
serial number (SN) and model name to register. You can find
this information on the rating plate of the appliance.
About my appliance:
Serial no.:_____________ Model:______________
Always have these details to hand in case you have to
contact V-ZUG. Many thanks.
Your repair order
In Switzerland you can call a free service number 0800 850
850 to talk directly to your nearest service centre. Call us to
arrange an engineer to visit you.
Customers outside Switzerland can go to www.vzug.com
-> Service -> Service Numbers / Contact your local Service
Centre.
General and technical inquiries, accessories, service and
warranty extension
V-ZUG is happy to help you with general administrative and
technical enquiries, accept your orders for accessories and
spare parts and inform you about our advanced service
contracts. Just go to www.v-zug.com, info@vzug.com to
find your local service centre and in Switzerland (+41) 58 767
67 67.
11 Shutting down
u Empty the appliance.
u Switch off appliance. (see Switching the appliance off
and on)
u Pull the mains plug out of the socket.
u Remove the IEC socket if required: Pull the IEC socket out
of the appliance plug and move it to the left and right at
the same time.
u Clean appliance. (see 9.4 Cleaning the appliance)
u Leave the door open, so that no unpleasant odours arise.
Shutting down
the
warranty,
please
go
to
95
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