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Customer help
Noise
Possible
cause
Rattling
Components,
items inside
the appliance
Defect
Cause
→ The appliance is not switched on.
The appliance is
not working.
→ The power plug is not properly
plugged into the socket.
→ There is something wrong with the
power outlet fuse.
→ Power cut
→ The appliance plug does not fit the
appliance properly.
→ The appliance door is not closed
Temperature is not
properly.
cold enough.
→ Not enough ventilation.
→ The ambient temperature is too
high.
→ The appliance was opened too
many times or for too long.
→ The temperature is set incorrectly.
→ The appliance is too close to a heat
source (oven, radiator, etc).
→ The appliance was not correctly
installed in the recess.
→ The door seal can be replaced. It
The door seal is
can be replaced without the need
defective or needs
for special tools.
to be replaced for
another reason.
→ The door seal may have slipped out
The appliance
of its groove.
builds up too much
ice or condensa‐
tion.
10.3.2 Features
Defect
Cause
→ The appliance is not switched on.
The internal light
does not come on.
→ The door was open for longer than
15 minutes.
→ The LED interior light is faulty or
the lid is damaged.
94
Type of noise Lifting
Defective
Secure
noise
components.
Leave
enough
space
between the
items.
10.3 Technical fault
Your appliance is designed and built to ensure it works reli‐
ably and has a long service life. In the unlikely event that
a fault occurs during operation, please check whether it is
due to an operating error. If so, you will be charged for the
callout and repair costs even if it falls within the warranty
period.
You can fix the following faults yourself.
10.3.1 Appliance function
Remedy
u Switch the appliance on.
u Check the power plug.
u Check the fuse.
u Keep the appliance closed.
u Protecting food: Lay freezer packs on top of the food or
use another freezer if the power is off for a prolonged
period.
u Do not re-freeze defrosted food,
u Check the appliance plug.
u Close the appliance door.
u Keep ventilation grille clear, and clean it.
u Problem solution: (see 1.2 Appliance range of use)
u Wait to see if the required temperature corrects itself.
If not, contact Customer Service. (see 10.4 Customer
Service)
u Turn down the temperature and check after 24 hours.
u Move the appliance or the heat source.
u Check if the appliance was installed correctly and that
the door closes properly.
u Contact Customer Service. (see 10.4 Customer Service)
u Check that the door seal is well fitted in the groove.
Remedy
u Switch the appliance on.
u Interior lighting turns off automatically after approx. 15
min. with the door open.
u Contact Customer Service. (see 10.4 Customer Service)
* Depending on model and options
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