SMA SUNNY BOY STORAGE 3.8-US Instructions D'installation page 77

SMA Solar Technology AG
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If you have technical problems with our products, please contact the SMA Service Line. The
following data is required in order to provide you with the necessary assistance:
• Battery inverter:
– Device type
– Serial number
– Firmware version
– Event message
– Mounting location and mounting height
– Optional equipment, e.g. communication products
– Use the name of the system in Sunny Portal (if available)
– Access data for Sunny Portal (if available)
– Special country-specific settings (if available)
• Batteries:
– Type
– Firmware version
– Type of automatic transfer switch (if available)
You can find your country's contact information at:
Installation Manual
https://go.sma.de/service
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SBSxx-US-10-IA-xx-14 77