Help & Support - Pet Door - SURE petcare SURE FLAP pet door CONNECT Guide D'utilisation

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Help & support - Pet Door
Custom settings for your Pet Door
• We understand that not all pets or home environments are the same, so the Pet Door contains a
variety of custom settings designed to help. These can be accessed by contacting our customer
care team, or instructions can be found online at surepetcare.com/support.
My pet won't use the Pet Door
• Try taping the clear plastic door open with some strong hold tape.
• Do this for a while so that your pet can move freely through the Pet Door and become
comfortable using it.
The Pet Door won't open for my pet
• Make sure your pet's microchip ID has been programmed in successfully - see page 13.
• Check that you have installed good quality alkaline C cell batteries and that they are not running
low - see page 11.
• Ensure your Pet Door is clean and that there is no dirt or pet hair obscuring the sensors or the base
of the tunnel - see page 30.
• Is your Pet Door fitted in a metal door? Check your door specifications as this can cause
interference - see page 21.
• Check that there are no obvious sources of electrical noise in the area eg. faulty flickering lights
etc. If you suspect there is, please call our Customer Care team.
Short battery life
• Ensure your Pet Door is clean and that there is no dirt or pet hair obscuring the sensors or the base
of the tunnel - see page 30.
• Make sure you have used good quality alkaline C cell batteries and that they are fitted correctly -
see page 11.
• Check that there are no obvious sources of electrical noise in the area e.g. faulty flickering lights
etc. If you suspect there are, please call our Customer Care team.
Constant clicking
• A constant clicking sound can be caused by faulty batteries, low quality batteries, or poor contact
between the batteries and the Pet Door. Clean the ends of the batteries and the connectors on the
Pet Door with a dry cloth.
• Also ensure your Pet Door is clean and that there is no dirt or pet hair obscuring the sensors or the
base of the tunnel - see page 30.
• If this doesn't solve the problem, replace the batteries, making sure to use good quality alkaline
ones - see page 11.
If you are having issues with your Hub please see Help & support - Hub on page 10.
Still in need of assistance?
For more detailed guidance, videos and customer help forums visit: surepetcare.com/support
Alternatively contact our friendly Customer Care team: see back cover for details.
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