Help & Support; Warranty & Disclaimer - SURE petcare SureFlap Mikrochip cat flap Guide D'utilisation

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Help & support
My cat won't use the cat flap
Your cat(s) may initially be wary of their new cat flap, this is why we recommend programming
your cat's ID prior to fitting, to give them time to become comfortable using it.
For tips on encouraging your cat to use the flap visit surepetcare.com/cat-flap-advice or try
some of the examples below:
• Prop the clear flap open using tape. Do this for a while so that your cat can move freely
through the cat flap.
• Try rubbing your cat's scent around the cat flap.
• The noise of the catch locking and unlocking could be off putting for your cat(s). See page 21
on how turn off the microchip reader so that the catch will stay down and revert the product
to a standard cat flap.
The cat flap won't unlock for my cat
• Make sure your cat's microchip ID has been programmed in successfully - see page 7.
• Check that you have installed good quality alkaline AA batteries and that they are not running
low - see page 7.
• Is your cat flap fitted in a metal door? Check your door specifications as this can cause
interference - see page 15.
• Check that there are no obvious sources of electrical interference in the area e.g. faulty
flickering lights etc. If you suspect there is, please call our Customer Care team.
Short battery life
• Ensure that the tunnel is clean and that there is no dirt or pet hair obscuring the sensors on
the roof of the tunnel - see page 22.
• Make sure you have used good quality alkaline AA batteries and that they are fitted correctly
- see page 7.
• Check that there are no obvious sources of electrical interference in the area e.g. faulty
flickering lights etc. If you suspect there are, please call our Customer Care team.
The catch won't go down or is making a loud noise
• Make sure that the front frame and tunnel are securely fastened to each-other. The spacing
between the front frame and tunnel should be no bigger then a credit card thickness apart.
This can be reduced by tightening the four screws in the front frame.
Still in need of assistance?
More comprehensive troubleshooting is available online. As well as more detailed guidance,
videos and customer help forums. Simply visit: surepetcare.com/support
Alternatively, you can call our friendly customer care team, see reverse page for the telephone
number or contact us at: surepetcare.com/contact
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Warranty & disclaimer
Warranty: The SureFlap Microchip Cat Flap carries a 3-year warranty from the date of
purchase, subject to proof of purchase date. The warranty is restricted to any fault caused by
defective materials, components or manufacture. This warranty does not apply to products
whose defect has been caused by normal wear and tear, misuse, neglect or intentional
damage.
In the event of a part failure due to faulty parts or workmanship, the part will be replaced
free of charge during the warranty period only. At the manufacturer's discretion, a
replacement product may be provided free of charge in the case of a more serious
malfunction. Your statutory rights are not affected.
To register your warranty visit: surepetcare.com/warranty
Disclaimer: The SureFlap Microchip Cat Flap incorporates selective entry features which
have been designed to minimise the risk of intruder pets entering your house. However, it is
not possible to fully guarantee the exclusion of all other animals in all circumstances.
In the rare event of an unauthorised pet gaining access to the house, or any pets
experiencing an unintended exit, Sure Petcare cannot accept liability for any damage, harm
or inconvenience which may be incurred.
Disposal of products and used batteries: This icon indicates that this products is
subject to the following legislation:
The Waste Electrical and Electronic Equipment Directive 2012/19/EU (WEEE Directive) &
The Battery Directive 2006/66/EC and Amendment 2013/56/EU places an obligation on
households to dispose of the waste batteries and products that have reached the end of
their life, in an environmentally responsible manner as this will reduce the impact the waste
will have on the environment, therefore these cannot be placed in household waste bins and
should be recycled at an appropriate recycling facility. Further information on recycling can
be found at: www.recycle-more.co.uk
Ensure batteries are replaced before the expiry date shown on the packaging or battery
itself, and disposed of safely and appropriately.
In cases of battery leaks, wear appropriate protective clothing to protect yourself from any
exposure to harmful chemicals before disposing of the batteries and cleaning any spillage.
When cleaning a spillage, avoid contact with skin. Battery chemicals shouldn't be placed
near the eyes or ingested. Contact a medical professional immediately if this should occur.
FCC warning: Changes or modification not expressly approved by the party responsible for
compliance could void user's authority to operate the equipment.
Industry Canada Notice: This device complies with Industry Canada licence-exempt RSS
standard(s). Operation is subject to the following two conditions: (1) this device may not
cause interference, and (2) this device must accept any interference, including interference
that may cause undesired operation of the device.
Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils
radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes
: (1) l'appareil ne doit pas produire de brouillage, et (2) l'utilisateur de l'appareil doit
accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en
compromettre le fonctionnement.
EN
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