Product Care - SURE petcare SURE FLAP pet door CONNECT Guide D'utilisation

Product care

It is important you keep your Pet Door clean to ensure it continues to function reliably. We
recommend you give clean it with a damp cloth every couple of months to avoid the build up
of mud, dirt, or pet hair. This way you can avoid any reliability issues caused by dirt build up.
Areas to keep clean
The pet detecting sensors
The sensors that are used to detect your pet are located on the
ceiling the tunnel. If they become obscured by dirt or pet hair,
then there is a risk that your Microchip Pet Door Connect will not
work correctly. Obscured sensors may result in abnormal locking
functions, could cause unreliable Sure Petcare notifications and
can lead to battery drainage. You should clean the sensors every
2 - 3 months or if you notice dirt build up.
The draught excluders
When cleaning your Microchip Pet Door Connect, also make sure
to remove any build up of pet hair from the draught excluders
surrounding the clear plastic door, as this can sometimes block
the sensors.
The floor of the tunnel
Operation of the sensors also relies on the reflectivity of the
tunnel floor. This therefore should also be kept reasonably
clean. If you have a brown Pet Door, please ensure the reflective
silver sticker is kept free from dirt. If you notice at any point
that this sticker is missing, please contact Customer Care. We
advise you clean the tunnel every 2 - 3 months or if you notice
dirt build up.
Problem with your product?
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If you notice any physical problems with your Pet Door or Hub, please do not
attempt to fix these yourself. Our customer care team are very friendly and happy
to offer you assistance or provide servicing if your product is damaged in any way.
See back cover for details or for more guidance, videos and customer help
forums visit surepetcare.com/support