Stryker EOLE DC Powered Support Surface Manuel D'exploitation page 22

LIMITED WARRANTY
Stryker Medical Division, a division of Stryker Corporation, warrants to the original purchaser EOLE DC
Powered Support Surface, Model 2871 to be free from defects in material and workmanship for a period
of two (2) years for the support surface assembly and the control unit after date of delivery under normal
use*. Stryker's obligation under this warranty is expressly limited to supplying replacement parts and labor
for, or replacing, at this option, any product which is, in the sole discretion of Stryker, found to be effective. If
requested by Stryker, products or parts for which a warranty claim is made shall be returned to the factory.
Any improper use or any alteration or repair by others in such manner as in Stryker's judgment affects
the product materially and adversely shall void this warranty. Any repair of Stryker products using parts
not provided or authorized by Stryker shall void this warranty. No employee or representative of Stryker is
authorized to change this warranty in any way.
CONDITIONS AND LIMITATIONS
Stryker Medical's EOLE DC Powered Support Surface, Model 2871 is designed for an expected service life
as listed below under normal use conditions, and with appropriate periodic maintenance as described in the
operations/maintenance manual for each device.
This statement constitutes Stryker's entire warranty with respect to the aforesaid equipment. Stryker makes
no other warranty or representation, either expressed or implied, except as set forth herein. There
is no warranty of merchantability and there are no warranties of fitness for any particular purpose.
in no event shall Stryker be liable here under for incidental or consequential damages arising from
or in any manner related to sales or use of any such equipment. This warranty does not extend to,
nor cover:
• Normal wear and tear; or
• Damage or product failure due to causes beyond Stryker's control such as, but not limited to abuse,
theft, fire, flood, wind , lightning, freezing, clogging of mattress pores due to tobacco smoke, unusual
atmosphere conditions, material degradation due to exposure to moisture; or
• Damage to support surface or support surface handles through the use of the support surface for pa-
tient transfer or transport.
* Normal use is defined as normal hospital or facility usage. Damages arising from abnormal use such as
those caused by needle punctures, burns, chemicals, negligent use or improper care or improper cleaning or
staining resulting from it are exempt from warranty coverage.
TO OBTAIN PARTS AND SERVICE
Stryker products are supported by a nationwide network of dedicated Stryker Field Service Representatives.
These representatives are factory trained, available locally, and carry a substantial spare parts inventory
to minimize repair time. Simply call your local representative or call Stryker Customer Service USA at
1-800-327-0770.
RETURN AUTHORIZATION
Merchandise cannot be returned without approval from the Stryker Customer Service Department. An
authorization number will be provided which must be printed on the returned merchandise. Stryker reserves
the right to charge shipping and restocking fees on return merchandise. Special, modified, or discontinued
items not subject to return.
DAMAGED MERCHANDISE
ICC Regulations require that claims for damaged merchandise must be made with the carrier within fifteen
(15) days of receipt of merchandise. Do not accept damaged shipments unless such damage is noted
on the delivery receipt at the time of receipt. Upon prompt notification, Stryker will file a freight claim with
the appropriate carrier for damages incurred. Claim will be limited in amount to the actual replacement cost.
In the event that this information is not received by Stryker within the fifteen (15) days period following the
delivery of the merchandise, or the damage was not noted on the delivery receipt at the time of receipt, the
customer will be responsible for payment of the original invoice in full. Claims for any short shipment must be
made within thirty (30) days of invoice.
INTERNATIONAL WARRANTY CLAUSE
This warranty reflects U.S. domestic policy. Warranty outside the U.S. may vary by country. Please contact
your local Stryker Medical representative for extra information.
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