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Problems and solutions
All repairs must be carried out exclusively by a specialised technician, with the Boiler
completely cold and the electric plug pulled out. Is prohibited from any unauthorized
modification to the device and the replacement of parts with other non-original. The
operations marked in bold type must be carried out by specialised personnel.
Check for proper combustion of the shape and color of the flame
PROBLEM
The flame thickens
at the base and the
tip has not pulled
upwards.
Flame swollen and
bursting with color from
orange to yellow with
dark tips
In normal combustion, the flame should have a tapered shape, compact, with character "lively" and
with the tips tend to be vertical or crushed towards the back of the firebox. You have to have the
feeling that the flame is pulled upwards.
Anomalies related to the scope mechanical or electronic
PROBLEM
Pellet not being fed
into the combustion
chamber.
The boiler does
not run
48
POSSIBLE CAUSE
1. Bad regulation that determines:
• Too full of pellets
• Low fan speed
2. The duct is obstructed or there
are pressures that hamper the
smooth evacuation of fumes
1. Combustion wrong
2. Flame oxygen deficient
POSSIBLE CAUSE
1. Pellet hopper empty
2. Feeder screw blocked by
sawdust
3. Reduction motor defective
4. Defective electronic board
5. One of the thermostats with
manual reset is triggered
1. Plug out of place
2. Lack of electricity supply
3. Parameter suction power to
change
4. Pellet or water sensor in
lockout
5. Fuse blown
6. Obstruction of nests or foreign
bodies in the chimney or fireplace
SOLUTION
1. Define the adjustment of the boiler
2. Clean the smoke duct and check the pressure
switch that measures the proper depression of the
chimney
1. Define the adjustment of the Boiler
2. Make sure the air duct up to the brazier is not
obstructed
3. Contact your Authorized Assistance Center
SOLUTION
1. Refill pellet hopper
2. Empty the hopper and manually free the
feeder screw of sawdust
3. Replace reduction motor
4. Replace electronic board
5. Reset on the back of the boiler the safety thermostat
after verifying the cause
1. Check the correct position of the sparkplug
in the grate
2. Check that the electric socket is plugged in
and that the main switch is in position "I"
3. Contact your Authorized Assistance Center
4. Wait for the cooling of the pellets or water tank and
turn on the boiler
5. Replace the fuse
6. Remove all foreign matter from the chimney
or flue outlet of the barrel. It is recommended
that the intervention of a chimney sweep
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