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Troubleshooting your system
Error and other messages
The OneTouch Verio Flex
Meter displays messages when
®
there are problems with the test strip, with the meter or
when your glucose levels are above 33.3 mmol/L or below
1.1 mmol/L. Improper use may cause an inaccurate result
without producing an error message.
NOTE: If the meter is on but does not operate (locks-up),
contact Customer Care. Contact OneTouch
Customer Care
®
at 1 800 663-5521.
What it means
You may have a very low blood
glucose level (severe hypoglycemia),
below 1.1 mmol/L.
NOTE: When your glucose result is below 1.1 mmol/L,
both the LO and the Range Indicator Arrow will flash on
the meter screen.
What to do
This may require immediate treatment. Although this
message could be due to a test error, it is safer to treat first
and then do another test. Always treat according to your
healthcare professional's recommendations.
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