Manufacturer's Warranty (European Union) - Truma DuoControl Mode D'emploi

Manufacturer's Warranty
(European Union)
1. Scope of Manufacturer's Warranty
As the Manufacturer of the unit, Truma undertakes a warranty
towards the Consumer that covers any material and/or manu-
facturing defects of the unit.
This Warranty is applicable in EU member states as well as
in Iceland, Norway, Switzerland and Turkey. A Consumer is
the natural person who was the first one to purchase the
unit from the Manufacturer, OEM or dealer and who neither
resold the unit in a commercial or self-employed professional
capacity nor did he or she install it for a third party in such a
capacity.
The Manufacturer's Warranty covers any of the aforemen-
tioned defects that occur within 24 months upon concluding
the purchase agreement between the seller and the Consum-
er. The Manufacturer or an authorised service partner under-
takes to remedy such defects through subsequent fulfilment,
i.e. at its discretion either by repairing or replacing the defec-
tive item. Any defective parts shall become the property of the
Manufacturer or the authorised service partner. If the unit is
no longer manufactured at the time of defect notification and
if replacement delivery has been opted for, then the Manufac-
turer may deliver a similar product.
If the Manufacturer remedies a defect under its warranty com-
mitment, the term of the Warranty shall not recommence anew
with regard to the repaired or replaced parts; rather, the original
warranty period shall continue to be applicable to the unit.
Only the Manufacturer itself and an authorised service partner
shall be entitled to conduct a warranty job. Any costs that
occur in the event of a warranty claim shall be settled directly
between the authorised service partner and the Manufacturer.
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The Warranty does not cover additional costs arising from
complicated removal or installation jobs on the unit (e.g. dis-
mantling of furnishings or parts of the vehicle body), and nei-
ther does it cover travel expenses incurred by the authorised
service partner or the Manufacturer.
No further-reaching claims shall be permitted, especially dam-
age claims presented by the Consumer or third parties. This
provision shall not affect the validity of the German Product
Liability Act (Produkthaftungsgesetz).
Neither does the voluntary Manufacturer's Warranty affect the
Consumer's legally applicable claims for defects towards the
seller in the relevant country of purchase.
In individual countries there may be warranties that can be
issued by the relevant dealer (official distributor, Truma Part-
ner). In such cases the warranty can be implemented directly
through the dealer from whom the Consumer bought the unit.
The warranty regulations of the country in which the unit was
purchased by the Consumer for the first time shall also be
applicable.
2. Warranty exclusions
No warranty claim shall be applicable under the following
circumstances:
– Improper, unsuitable, faulty or negligent use and any use
that is not compliant with the intended purpose
– Improper installation, assembly or commissioning, contrary
to operating or installation instructions
– Improper operation or operation contrary to operating or
installation instructions, particularly any disregard for main-
tenance, care or warning notes,
– Instances where installations, repairs or any other proce-
dures have been conducted by non-authorised parties
– Consumable materials and parts which are subject to natu-
ral wear and tear