Truma Manufacturer's Warranty - Truma MonoControl CS Gastank Mode D'emploi

Truma Manufacturer's Warranty

1. Warranty claims
The Manufacturer hereby warrants for all defects of the unit
caused by material or production faults. In addition, the seller
continues to be subject to any statutory warranty claims.
No warranty claim shall be applicable under the following
circumstances:
– Consumable parts which are subject to wear and tear
– Use of parts other than original Truma components in any
of the units
– Damage caused by foreign substances in the gas (e.g. oils,
plasticisers)
– Failure to observe Truma's installation or operating instructions
– Improper handling
– Improper transport packing
2. Scope of warranty
The warranty covers all defects under clause 1 that occur
within 24 months upon concluding the purchase agreement
between the seller and the end customer. The Manufacturer
undertakes to remedy such defects through subsequent ful-
filment, i.e. at its discretion either by repairing or replacing
the defective item. If the Manufacturer remedies a defect
under its warranty commitment, the term of the Warranty
shall not recommence anew with regard to the repaired or
replaced parts; rather, the original warranty period shall con-
tinue to be applicable. No further-reaching claims shall be
permitted, especially damage claims presented by purchas-
ers or third parties. This provision shall not affect the validity
of the German Product Liability Act (Produkthaftungsgesetz).
The Manufacturer shall bear the cost of employing the Truma
Customer Service for the removal of warranty defects – in
particular, transportation, travelling, job and material costs –
provided that the Customer Service conducts its work within
Germany. This Warranty does not cover Customer Service
work outside Germany.
Additional costs arising from complicated removal or instal-
lation jobs on the unit (e.g. dismantling of furnishings or parts
of the vehicle body) are not covered by the Warranty.
3. Making a claim under the warranty
The Manufacturer's address is:
Truma Gerätetechnik GmbH & Co. KG
Wernher-von-Braun-Straße 12,
85640 Putzbrunn, Germany
Should problems occur, please contact the Truma Service
Centre or one of our authorised service partners (see
www.truma.com). Please describe your claim in detail and
state the serial number of the unit and the date of purchase.
To help the Manufacturer determine whether your claim is
covered by the Warranty, the end user must take or send the
unit to the Manufacturer or service partner at their own risk.
If a unit is sent to the manufacturing facility, make sure it
is shipped as a freight item. If the claim is covered by the
Warranty, transport / shipping and the cost of return shall be
borne by the manufacturing facility. If the claim is not covered
by the Warranty, the Manufacturer shall notify the customer
to this effect, specifying the cost of repairs not borne by the
Manufacturer; shipping costs, too, shall be borne by the cus-
tomer in such a case.
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