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Disassembly Instructions
ONLY REQUIRED IN CASE OF RETURN
1. Enable the water-emptying function through the app to
drain the remaining water inside both the robot and the base
station.
Note: Please take out the washboard base and check whether there
is remaining water. If so, be sure to wipe it dry and put the washboard
base back again.
2. Remove the dust tank cover and pull out the auto-detergent
compartment. Open the upper lid of the compartment and
pour out the remaining cleaning solution, then reinstall the
compartment.
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3. Before disassembly, unplug the base station, close the main
water valve in your home.
4. Firstly, pull out the connection locking clip. Then, press the
snap ring at the joint forcefully to disassemble the pipe. Use a
container to catch the water flowing out.
①
②
④
③
Note:
·
Do not directly pull out the water pipe forcefully to avoid damage.
·
Before packaging and transporting, be sure to take out the spare caps
from the dust tank cover first, and then plug the elbows on the back of
the base station to prevent leakage.
Troubleshooting
Problem
Solution
The battery is low. Recharge the robot on the base and try again.
The robot will not turn
The temperature of the battery is too low or too high. It is recommended to operate the appliance at a temperature
on.
between 32 ℉ (0° C) and 104 ℉ (40° C).
The base station is not connected to power, please make sure both ends of its power cord are correctly plugged in.
The robot will not
The contact between the charging contacts on the base station and the robot is poor, please clean the charging
charge.
contacts.
Check whether there is any foreign object at the connector of the robot and remove the foreign object if any.
The Wi-Fi network password is incorrect. Make sure the password used to connect to your Wi-Fi network is correct.
The robot fails to
The robot does not support a 5 GHz Wi-Fi connection. Make sure the robot is connected to a 2.4 GHz Wi-Fi connection.
connect to Wi-Fi.
The Wi-Fi signal is weak. Make sure the robot is in an area with good Wi-Fi coverage.
The robot may not be ready to be configured. Please exit and re-enter the app, and then try again as instructed.
The base station is disconnected from power or moved when the robot is not on it. Please connect the base station to
the power supply or place the robot onto the base station to charge.
The robot cannot find
There are too many obstructions around the base station. Place the base station in a more open area.
and return to the base
Moving the robot may cause it to re-position itself, and it will recreate a map if re-positioning fails. If the robot is
station.
too far from the base station, it might not be able to automatically return on its own, in which case you will need to
manually place the robot onto the base station.
Wipe the signaling area on the base station to remove dust or debris.
The robot gets stuck
Clear any obstruction within 60 cm in front of the base station to prevent the robot from being blocked.
in front of the base
The route for returning to charge is blocked, e.g. the door is closed.
station and cannot
The robot may slip if the floor in front of the base station is overly wet. If so, clean the excess water before trying again.
return to it.
It is recommended to move the base station to a different place and try again.
The robot cannot be turned off when it is charging. It is recommended to move the robot from the base station, and
The robot will not turn
then press and hold the button
off.
If the robot cannot be turned off by performing step 1, press and hold the button
the robot. If the problem persists, please contact after-sales service.
The mop pad holder
Please remove the mop pad holder to check if there is any foreign object stuck in it, and try to restart the robot. If the
is raised abnormally.
problem persists, please contact the after-sales service team.
for 3 seconds to turn it off.
for 10 seconds to forcibly turn off
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