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CLAIM PROCEDURE
Contact United States Stove Company for warranty service. You will be asked to provide detailed descriptions and
pertinent data, including proof or purchase which will be returned upon request. Providing the heater has been installed
and used in accordance with the Owner's Manual supplied with the heater and the issue does not fall under a situation of
exclusion, United States Stove Company will either:
• Replace the defective part free of charge. Parts and/or service replacements made under the terms of this warranty are
warranted only for the remaining period of the original heater warranty.
• Replace the heater free of charge. Should the heater be replaced by United States Stove Company "free of charge", all
further warranty obligations are thereby met.
• Where the defect is of a cosmetic (non-functional) nature, United States Stove Company will bear reasonable expense
to repair the heater, including such items as welding, painting, and incidental labor. A "reasonable expense" is defined
by terms of this warranty as $30.00/hour with full refund for any purchase of parts.
WARRANTY EXCLUSIONS
This warranty does not cover the following:
• Damage to or changes in surface finishes as a result of normal use. As a heating appliance, some changes in color or
interior and exterior surface finishes may occur. This is not a flaw and is not covered under warranty.
• Damage to printed, plated, or enameled surfaces caused by fingerprints, accidents, misuse, scratches, melted items, or
other external sources and residues left on the plated surfaces from the use of abrasive cleaners or polishes.
• Repair or replacement of parts that are subject to normal wear and tear during the warranty period. These parts include:
paint, pellet, and the discoloration of glass.
• Minor expansion, contraction, or movement of certain parts causing noise. These conditions are normal and complaints
related to this noise are not covered by this warranty.
• Damages resulting from: (1) failure to install, operate, or maintain the appliance in accordance with the installation
instructions, operating instructions, and listing agent identification label furnished with the appliance; (2) failure to
install the appliance in accordance with local building codes and/or authorities having jurisdiction; (3) shipping or
improper handling; (4) improper operation, abuse, misuse, continued operation with damaged, corroded or failed
components, accident, alteration, or improperly/incorrectly performed repairs; (5) environmental conditions, weather,
inadequate ventilation, negative pressure, or drafting caused by tightly sealed constructions, insufficient make-up air
supply, or handling devices such as exhaust fans or forced air furnaces or other such causes; (6) use of fuels other than
those specified in the operating instructions; (7) installation or use of components not supplied with appliance or any
other components not expressly authorized and approved by USSC; (8) modification of the appliance not expressly
authorized and approved by USSC in writing; and/or (9) interruptions or fluctuations of electrical power supply to the
appliance.
• Non-USSC venting components, hearth components or other accessories used in conjunction with the appliance.
• USSC's obligation under this warranty does not extend to the appliance's capability to heat the desired space. Information
is provided to assist the consumer and the dealer in selecting the proper appliance for the application. Consideration
must be given to appliance location and configuration, environmental conditions, insulation and air tightness of the
structure.
• Problems relating to smoking or creosote. Smoking is attributable to inadequate draft due to the design or installation
of the flue system or installation of the heater itself. Creosote formation is largely attributable to improper operation of
the unit and/or draft as mentioned above.
• Any cost associated with product removal and re-installation, travel, transportation, or shipping.
• Service calls to diagnose trouble (unless authorized in writing by the manufacturer, distributor, or dealer).
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