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TROUBLE SHOOTING GUIDE
Control board not sending power to air switch.
Air switch has failed.
Display is Flashing "E3"
Possible Causes
The hopper is out of pellets
The air dampener is too far open for a low feed
setting
The burnpot holes are blocked.
The air inlet, the interior chambers, or exhaust
system has a partial blockage.
The hopper safety switch has failed or hopper
is open.
The auger shaft is jammed.
The auger motor has failed.
The Proof of Fire (POF) thermodisc has
malfunctioned.
The control board is not sending power to
the POF thermodisc or other auger system
components.
There should be a 5-volt current (approximately) going to the air
switch after the stove has been on for 30 seconds.
To test the air switch, you will need to disconnect the air hose from
the body of the stove. With the other end still attached to the air
switch, very gently suck on the loose end of the hose (you may want
to remove the hose entirely off the stove and the air switch first and
make sure it is clear). If you hear a click, the air switch is working. BE
CAREFUL TOO MUCH VACUUM CAN DAMAGE THE AIR SWITCH.
Possible Remedies: (Unplug stove first when possible)
Refill the hopper.
If on the low setting, you may need to close the dampener all the way.
Remove the burnpot and thoroughly clean it.
Follow all cleaning procedures in the maintenance section of the
owner's manual
When operating the unit, be sure the hopper lid is closed so that the
hopper safety switch will activate. Check the wires leading from the
hopper safety switch to the control panel and auger motor for secure
connections. Use a continuity tester to test the hopper safety switch;
replace if necessary.
Start by emptying the hopper. Then remove the auger motor by
removing the auger pin, then remove the two bolts that hold the
auger bracket to the auger tube. The auger bracket will now be able
to be removed form the auger tube. Remove the two bolts on the side
of the auger tube to remove the lower bearing of the auger. Pull the
auger out of the tube to free the jam.
Remove the auger motor from the auger shaft and try to run the unit.
If the motor will turn the shaft is jammed on something. If the motor
will not turn, the motor is bad.
Temporarily bypass the POF thermodisc by disconnecting the two
wires and connecting them with a short piece of wire. Then plug the
stove back up. If the stove comes on and works, you need to replace
the POF thermodisc. This is for testing only. DO NOT LEAVE THE
THERMODISC BYPASSED. Your blowers will never shut off and
if the fire went out the auger will continue to feed pellets until the
hopper is empty if you leave the POF thermodisc bypassed.
There should be a 5-volt (approximately) current going to the POF
thermodisc after the stove has been on for 10 minutes.
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