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Warranty Period
Component Parts
Labor Pellet Wood Component Parts Covered by this Warranty
1 Year
2 Years
1 Year
The operation of this unit in a manner inconsistent with the owner's manual will void the warranty and is also against federal
regulations. United States Stove Company warrants this product to be free from defects in material and workmanship,
to the original retail purchaser only, for the time period identified below, measured from the date of the initial purchase
as evidenced on an invoice, cancelled check, sales receipt, etc., to receipt of a claim by United States Stove Company
("USSC") or an authorized dealer.
WARRANTY CONDITIONS
• This warranty only covers USSC appliances that are purchased through an USSC authorized retailer, dealer or distributor.
• This warranty is only valid while the USSC appliance remains at the site of original installation. This warranty does not
apply to products purchased for rental use.
CLAIM PROCEDURE
Contact United States Stove Company for warranty service. You will be asked to provide detailed descriptions and
pertinent data, including proof or purchase which will be returned upon request. Providing the heater has been installed
and used in accordance with the Owner's Manual supplied with the heater and the issue does not fall under a situation of
exclusion, United States Stove Company will either:
• Replace the defective part free of charge. Parts and/or service replacements made under the terms of this warranty are
warranted only for the remaining period of the original heater warranty.
• Replace the heater free of charge. Should the heater be replaced by United States Stove Company "free of charge", all
further warranty obligations are thereby met.
• Where the defect is of a cosmetic (non-functional) nature, United States Stove Company will bear reasonable expense
to repair the heater, including such items as welding, painting, and incidental labor. A "reasonable expense" is defined
by terms of this warranty as $30.00/hour with full refund for any purchase of parts.
WARRANTY EXCLUSIONS
This warranty does not cover the following:
• Damage to or changes in surface finishes as a result of normal use. As a heating appliance, some changes in color or
interior and exterior surface finishes may occur. This is not a flaw and is not covered under warranty.
• Damage to printed, plated, or enameled surfaces caused by fingerprints, accidents, misuse, scratches, melted items, or
other external sources and residues left on the plated surfaces from the use of abrasive cleaners or polishes.
• Repair or replacement of parts that are subject to normal wear and tear during the warranty period. These parts include:
paint, pellet, and the discoloration of glass.
• Minor expansion, contraction, or movement of certain parts causing noise. These conditions are normal and complaints
related to this noise are not covered by this warranty.
• Damages resulting from: (1) failure to install, operate, or maintain the appliance in accordance with the installation
instructions, operating instructions, and listing agent identification label furnished with the appliance; (2) failure to
install the appliance in accordance with local building codes and/or authorities having jurisdiction; (3) shipping or
improper handling; (4) improper operation, abuse, misuse, continued operation with damaged, corroded or failed
components, accident, alteration, or improperly/incorrectly performed repairs; (5) environmental conditions, weather,
Limited Warranty
Vogelzang (Wood and Pellet Stoves)
Vogelzang Branded Biomass Burning Products
Gaskets, All Electrical Components, (Blower, Auger, Agitator Motor, PC
x
x
Board, Switches, Igniter) and Glass
x
x
Steel Part Firebox, Heat Exchanger, Door and Trim
853908D
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