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TROUBLE SHOOTING GUIDE
• GLASS "SOOT'S" UP AT A VERY FAST RATE
• FLAME IS LAZY, DARK, AND HAS BLACK TIPS
• AFTER STOVE HAS BEEN ON FOR A WHILE, THE BURNPOT OVERFILLS
Possible Causes
Stove or vent pipe is dirty, which
restricts airflow through the burnpot.
Vent pipe installed improperly.
Air damper is set too far in (closed) for a
higher setting.
Burnpot holes are blocked.
Air damper is broken.
Blockage in air intake pipe.
Combustion blower is not spinning fast
enough.
Bad
Pellets.
(Applies
"SOOT'S" UP AT A VERY FAST RATE
Only)
Possible Remedies: (Unplug stove first when possible)
Follow all cleaning procedure in the maintenance section of the owner's
manual.
Check to make sure the vent pipe has been installed according to the
criteria in the owner's manual.
Pull the damper knob farther out away from the side of the stove and try to
burn the unit again.
Remove the burnpot and thoroughly clean it.
Visually inspect the damper assembly. Make sure the damper plate is
attached to the damper rod. When the damper rod is moved the plate
should move with it.
Visually inspect the air intake pipe that leads into the burnpot for foreign
material.
Test the RPM on the blower after the blades have been cleaned. The RPM
should be approximately 3000 RPM.
The brand of pellets or the batch of pellets that are being used may be of
to
GLASS
poor quality. If possible, try a different brand of pellets. You might also
want to try a brand that is made from a different type of wood (softwood
vs. hardwood). Different woods have different characteristics when being
burned.
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