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FAQ
Q: The tablet cannot be turned on after being fully charged.
A:
Possible Cause
The tablet has been standby for too
long, and the battery drains.
Problem of the Charger.
Q: Why cannot register?
A:
Possible Cause
The tablet isn't connected to a network.
Your email address may have been
registered already.
There is no verification code in the
email box.
Server problem.
Q: Why cannot login?
A:
Possible Cause
The tablet isn't connected to a network.
The user name or password is not correct.
Server problem.
Solution
Charge it for over 2 hours before
turning it on.
Please contact the dealer or TOPDON
after-sale service for timely support.
Solution
Make sure the network is stable.
Use another valid email address.
Check if the email address is valid
and resent the code.
Server maintenance. Please try again
later.
Solution
Make sure the network is stable.
• Check the user name and
password.
• Contact TOPDON after-sales
support to get the user name
and password.
Server maintenance. Please try again
later.
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